Overview
Dispatcher, Administrative/Clerical Jobs in Ottawa, Canada at Robert Half
We are looking for a Dispatcher to support daily service operations for our client in Ottawa’s West-End. This position coordinates technician schedules, keeps service information organized, and ensures customers and internal teams receive accurate updates throughout the day. The successful candidate will balance dispatching duties with administrative tasks related to work orders, billing support, and service tracking in a fast-paced environment.
Responsibilities:
• Coordinate technician assignments by matching service requests with availability, qualifications, and travel efficiency.
• Maintain an up-to-date dispatch schedule and adjust appointments as priorities, delays, or urgent calls arise.
• Gather key service details from customers and communicate accurate job information to technicians before arrival.
• Open, update, and finalize work orders in scheduling systems while recording labour, materials, and service outcomes correctly.
• Monitor field activity throughout the day to support on-time completion and respond quickly to cancellations or unexpected issues.
• Act as a central communication point between customers, technicians, and management by sharing status updates and operational concerns.
• Help prevent service interruptions by resolving scheduling conflicts and coordinating required parts or supplies with inventory or warehouse staff.
• Prepare service documentation needed for invoicing and direct billing-related questions to the appropriate team when required.
• Use dispatch and reporting tools to review response times, technician utilization, and overall service efficiency.
• Promote compliance with company procedures and safety expectations when assigning work, particularly for complex or weather-sensitive service calls.
Title: Dispatcher, Administrative/Clerical
Company: Robert Half
Location: Ottawa, Canada
Category:
