Dispatcher

Pay: $26/hr

Department: Operations Dept.

Reports to: Operations Manager

Status: Full Time, Non-Exempt

About the Company:

RydeTrans was founded in 1979 and incorporated in 1996 to provide safe and high-quality transportation to people in the East Bay. We serve a diverse group of institutional customers such as public transit agencies, governmental entities, school districts, health care providers, and social service agencies, as well as private customers. We provide a wide array of transportation products, including paratransit, fixed route, shuttle, charter services, and ADA eligibility assessments.

RydeTrans specializes in transporting people who depend on safe, comfortable, and reliable transportation to essential services like school, rehabilitation training, medical appointments, and work.

About the Job:

RydeTrans in San Leandro is seeking a customer-focused individual to join our team as a Dispatcher! As a Dispatcher, you’ll be responsible for ensuring all routes are covered and drivers receive timely instructions and support throughout the day. You’ll also serve as a key point of contact, responding to inquiries from both customers and the internal team.

Work Schedule:

This position operates within a 7‑day‑a‑week environment. Team members work five (5) days per week in 8‑hour shifts. Our hours of operation span from 2:30 AM to Midnight, with occasional extensions up to 1:00 AM depending on business needs.

We Offer:

• Comprehensive Benefits: We offer a robust benefits package designed to prioritize your well-being, including comprehensive medical, vision, and dental coverage, as well as company-paid life insurance.
• A supportive and collaborative work environment.
• A chance to be a vital part of a growing transportation company.

Job Responsibilities:

• Responds to customer inquiries and needs in a timely manner. Serves as intake person for customer complaints/commendations.
• Resolves on the road problems
• Processes trip reassignments, route openings, insertions, extensions, etc. and issue resolutions
• Authorizes trips outside of regular services when necessary
• Schedule alternative rides for passengers to resolve service issues
• Uses various computer systems to retrieve schedule information as well as other pertinent information. Uses reference material to quickly and accurately determine the best method to assist client.
• Provides excellent customer service to our clients, passengers and drivers
• Completes a variety of daily reports and clerical duties including but not limited to accident reports and incident reports.
• Answers and directs business calls to appropriate personnel
• Monitor drivers to minimize non-revenue payroll hours.
• Communicate route problems to appropriate personnel for review.
• Comply with all safety regulations.
• Window dispatch functions including but not limited to: collect and reconcile fares, reconcile lunch breaks, etc., during driver check out process
• May periodically be required to operate a revenue service vehicle

• Must have a valid Class C License for at least three years.
• Knowledge of two-way radio/Nextel/Walkie talkie or push to talk system.
• Preferably an Associate’s or equivalent experience.
• Scheduling software.
• Microsoft office skills.
• Para transit or fixed route experience as a dispatcher preferred.

Physical Requirements:

• Must be able to work a flexible schedule as needed including nights, evenings and weekends.
• Be able to move about the office and between floors; utilize standard office equipment and access filing system/cabinets.
• The employee is generally subjected to long periods spent sitting, driving, typing, or looking at a computer screen.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. RydeTrans is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Applicants must be able to pass a pre-employment drug screen. If based in the United States, applicants must be legally eligible to work in the U.S.

Upon a conditional offer of employment, a criminal background check will be conducted in accordance with the California Fair Chance Act and other applicable laws.