Direct Support Professional (DSP)

Office Manager Southern Colorado

Position Description: Contributes to the overall success of PPCH through assisting various departments with complex clerical, scheduling, organizational, planning, and interpersonal responsibilities.

Essential Duties:

• Performs office and clerical tasks for the various departments.

• Improves and organizes office operations and procedures.
• Oversees maintenance of building and office equipment, which involves partnering with building management and office supply vendors.
• Responsible for office supply inventory, ordering, distribution.
• Manages incoming and outgoing mail and faxes.
• Manages incoming and outgoing phone calls.
• Manages internal office scheduling.
• Assists with answering phone calls from all PPCH locations when needed.
• Responsible for the management and tracking of PPCH property that is distributed to employees.
• Scheduling member appointments and coordinating service schedules for all PPCH departments including Clinical, CIE, and other departments as assigned.
• Back-up support for PPCH Executive Assistant when needed to include answering email, voicemails, and other duties as assigned.
• Assisting with the scheduling and coordinating of social events at this location.
• Responsible for maintenance of the PPCH fleet vehicle(s) at this location
• Contributes to a culture where staff and customers are respected, valued, and encouraged.

• Greets and assist staff, customers, PPCH partners, and other visitors in-person, on-line, and by phone.
• Continually models and encourages a culture of inclusiveness, equity, and diversity.
• Maintains strong relationships with PPCH program leadership and staff, customers, vendors, and contractors who effect the operations of PPCH.
• Collaborates with programs and departments to carry out PPCH goals and objectives.
• Demonstrates excellent customer service and respect for others including individuals in services, staff, guardians and loved ones, and others.
• Complies with PPCH policies, and the rules and regulations of State and Federal oversight agencies.

• Completes required trainings, including annual refreshers, according to established timelines.
• Ensures confidentiality and security of information.
• Maintains knowledge and understanding of PPCH and other regulating agencies’ policies, procedures, rules, regulations, and guidelines as related to position.
• Assists with audits as requested.

Other Duties:

• May assist other departments or supervisors.
• Assists with marketing tasks, as requested.
• Resets passwords, as needed.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Advanced written and verbal communication skills.
• Excellent Microsoft Office skills, including Word, Excel, Access, PowerPoint, and Outlook.
• Excellent customer service skills.
• Excellent organizational and time management skills.
• Ability to maintain confidentiality.
• Ability to work independently, including holding oneself accountable to deadlines.
• Effective listening skills, even when non-traditional communication is used.
• Skill and ability to constructively receive and provide feedback.
• Ability to work with changing priorities and demands.
• Ability and willingness to complete required trainings and learn PPCH operations and systems.
• Valid Colorado driver’s license, and ability to meet PPCH’s driving requirements.

Physical Requirements and Working Conditions:

• Work is primarily performed in a typical office setting.
• Prolonged periods of using a computer, scanner, copier, and other office equipment.
• Occasional lifting and carrying of approximately 15 lbs.
• Driving throughout the Pueblo/Colorado Springs Metro areas required on an occasional basis.