Development Center Permit Technician – Engineering Technician (Underfill Opportunities) – Planning & Development

The City of Phoenix Planning and Development Department (PDD) guides the physical development of the city by preserving our historic sites, planning what can be built where, and ensuring the safe construction of buildings and infrastructure. A host of advisory and governing bodies of residents as well as elected officials provide oversight as the city grows and needs to arise. The process is governed through the development and enforcement of city codes and ordinances. The Planning & Development Department, Plan Review division has two vacant Development Center Permit Technician (ET) positions.

The Development Center Permit Technician position performs entry level technical work such as conveying general information to customers regarding department policies and procedures and codes and ordinances pertaining to construction drawing/permit applications. They will assists the public with project related processes and information for site, fire, and building permits. In addition, responsibilities include intake of project submittals, distribution, and tracking construction plans for review, providing status updates for construction plans, determination of project completeness for permit issuance, fee assessment, and payments. Some positions may provide information regarding sales of water and sewer services. This position is assigned to a public counter with high customer volume and cash handling.

Opportunity to Underfill at the Customer Service Clerk*Plans level.

Consideration may be given to candidates to underfill as a Customer Service Clerk*Plans. Individuals that do not meet the minimum requirements below for the Engineering Technician may qualify for the opportunity to underfill at the Customer Service Clerk*Plans level. Candidates at both levels should apply to this recruitment. This assignment differs from the base classification of Customer Service Clerk due to the higher level of discretion exercised in conducting research; and deciding, based on information available, which departments or divisions will be required to review and evaluate the building plans or which inspectors should be sent on priority calls.

• Proficient communication skills to assist internal and external customers in a fast-paced public setting.
• Ability to complete assigned tasks using knowledge and resources with limited direct supervision.
• Ability to work cooperatively with other employees, the general public, and related organizations.
• Ability to produce written documents or e-mails without spelling, grammar, or punctuation errors.
• Ability to complete data entry according to the required permit into KIVA or SHAPE Phoenix database.

Engineering Technician

Pay Range: $21.02 to $32.62 per hour.

Hiring Range: $21.02 to $24.34 per hour.

Customer Service Clerk*Plans

Pay Range: $20.51 to $30.31 per hour.

Hiring Range: $20.51 to $22.61 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 340 for an Engineering Technician and pay grade 337 for Customer Service Clerk*Plans. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

Traditional pension with employer and employee contributions,

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

Engineering Technician

• One year of experience in paraprofessional engineering work.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.

For information regarding pre-screening and driving positions,

• .
• The City job description can be found here.

Customer Service Clerk*Plans

• One year of experience in meeting the public and performing varied office and clerical tasks supplemented by courses in bookkeeping and demonstrated typing skills.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.

For information regarding pre-screening and driving positions,

• .
• The City job description can be found here.

The minimum qualifications listed above, plus:

• Experience quality providing customer service at a front counter environment.
• Three or more years of construction/developmental experience.
• Experience working with computers and knowledge of other computer software applications such as Microsoft Access, Outlook, SharePoint, ImageSite).
• Experience responding to public inquiries from both internal and/or external customers.
• KIVA or other permitting program experience.
• Cash handling experience.
• Experience in data entry.
• Plan review experience.
• Quality control experience.

Recruitment closes March 30, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.

If you are in need of computer resources,

• for free options.

Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.

• for more information.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Engineering Tech, JC:19230, ID# 60637, 03/16/26, USM, SG, Benefits:003

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.