Desk Clerk – Office of Residence Life

Summary

The Desk Clerk performs a variety of clerical tasks, general operational services for residents and visitors, a variety of safety tasks.

Career Readiness Competencies:

• Communication
• Critical Thinking
• Access & Opportunity

Essential Functions

• Answers telephone, screens calls, and takes detailed messages.
• Serves as residence hall office receptionist; greets residents and visitors, responds to general questions regarding the operation of the residence hall, and responds to general requests for information and assistance.
• Refers residents’ and visitors’ concerns/issues to the residence hall supervisor.
• Makes announcements using the residence hall public address system as requested/needed.
• Maintains and updates paper records and paperwork associated with the daily operation of the residence hall office.
• Be aware of and monitor the residence hall’s emergency systems & procedures.
• Receive, sort, distribute, and forward incoming and outgoing mail.
• Receive, log, sort, distribute, and forward any packages.
• Issues and records the use and return of lock-out keys and PEDs. Issues and records the use and return of hall equipment.
• Reports problems related to and/or requests repairs of vendor contracted equipment located within the residence hall (including but not limited to washing machines, clothes dryers, vending machines, and photocopier(s)).
• Assist residents in reporting maintenance problems and requesting repairs.
• Report student concerns and issues to the Hall Director, Resident Advisor, or Student Desk Manager.
• Desk Clerks must maintain an overall cumulative GPA of 2.5 on a 4.0 scale.
• Completes a Desk Log for each shift worked, if applicable.
• Performs general clerical and safety tasks.
• Performs general operational services.
• Attends scheduled Desk Clerk staff meetings, as assigned by the Student Desk Manager.
• Maintains a clean working environment that is open to the public.
• Performs other related duties as assigned by Hall Director or Student Desk Manager.

Minimum Qualifications

• Desk clerks working between the hours of 12 a.m. and 7 a.m. must be at least 18 years old.
• Desk Clerks will be required to work an average of 13-16 hours per week at their assigned residence hall.
• Desk Clerks must be available for a combination of nighttime and daytime shifts as well as weekend and weekday shifts.

Additional Information

• To apply, complete the following application: https://forms.office.com/r/MZCSqQ2iqU

Bowling Green State University is an equal opportunity employer. The University is committed to maintaining an employment and educational environment that is free from unlawful discrimination, harassment, and retaliation. The University prohibits discrimination and harassment on the basis of protected class: age (40 years of age or older), ancestry, color, disability, ethnicity, familial status, gender, gender identity and expression, genetic information, HIV/AIDS status, marital status, military status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, protected veteran status, or any other legally protected characteristic.

EEOC Know Your Rights

OCRC Know Your Rights

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email [email protected].

BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents