Overview
Dental Receptionist/Insurance Coordinator Jobs in Staten Island, NY at Implant and General Dentistry
- Dental Front Desk / Patient Care Coordinator
We are looking for an exceptional front desk team member for a busy, established dental practice with a strong focus on implant and full-mouth reconstruction care.
This is not just a “sit at the front desk and answer phones” position. We need someone warm, sharp, organized, and steady under pressure. The right person will be a major support for our front office manager and will help keep the day moving when the schedule, phones, patients, insurance, and unexpected problems all hit at once.
Ideal candidate
You are friendly, polished, reliable, and excellent with people. You can make patients feel welcome, calm, and cared for, while also staying focused and organized in a fast-moving office. You are comfortable on the phone, able to handle emotional or confused patients, and can communicate clearly about scheduling, payments, insurance, and treatment next steps.
Experience in a dental office is strongly preferred. Experience with Dentrix is a major plus.
Responsibilities include
Greet and welcome patients warmly according to our office communication standards.
Answer phones with confidence, professionalism, and a caring tone.
Schedule, reschedule, and cancel appointments as needed.
Help manage a busy front desk environment with multiple competing priorities.
Assist with insurance verification, insurance claims, and secondary insurance claims.
Communicate with dental insurance providers to determine coverage, copayments, and patient responsibilities.
Verify methods of payment and collect payments as needed.
Support treatment coordination by helping patients understand next steps, scheduling needed treatment, and following up when appropriate.
Help keep the schedule productive and organized.
Perform general office duties including phone calls, photocopying, filing, scanning, faxing, and other administrative support.
Use Dentrix, Microsoft Office, and other office systems as needed.
Serve as an additional support person for the front office manager during busy or stressful periods.
We are looking for someone who is
Excellent on the phone
Calm under pressure
Warm and patient-facing
Highly organized
Reliable and punctual
Comfortable with insurance and payment conversations
Able to multitask without becoming scattered
A strong communicator
A team player who notices what needs to be done
Interested in growing into a larger treatment coordination role
This role may be a great fit if
You have worked in a dental office before and understand how chaotic the front desk can become. You know that patients need kindness, doctors need support, assistants need communication, and the schedule needs constant attention. You are the kind of person who brings order, warmth, and common sense to the room.
We are looking for someone who can become an important part of the practice, not just fill a seat.
Job Type: Full-time
Pay: $20.00 – $35.00 per hour
Experience:
- Customer service: 2 years (Required)
- Dental terminology: 2 years (Required)
- Computer skills: 1 year (Preferred)
Work Location: In person
Title: Dental Receptionist/Insurance Coordinator
Company: Implant and General Dentistry
Location: Staten Island, NY
