Overview
Dental Office Coordinator Jobs in Los Angeles at APLA Health
Requisition #: 49487
Status: Full-time, Non-Exempt
Schedule: Monday – Friday, 8AM – 5PM
Onsite or Hybrid: Onsite – working between two sites (APLA Health Wilshire DTLA Dental and Gleicher/Chen HC)
Bilingual (English/Spanish): Yes: Spanish Assessment required prior to offer.
POSITION SUMMARY:
The Dental Office Coordinator provides clerical support for the daily management of the dental practice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Organize and supervise the procedures of the dental clinic front office, including but not limited to the areas of:
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Client Registration
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Appointment Scheduling
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Communication with patients and referring agencies
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Ordering supplies/front and back office
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Receive patients as they enter the dental clinic and notify the program staff of their arrival.
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Confirm medical/dental appointments on the schedule of the following day.
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Answer telephone calls, take messages, monitor voice mail messages throughout the day.
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Confirm and update patient demographic, insurance eligibility, health history and other medical information using the Case Watch, eClinicalWorks and Open Dental software programs.
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Act as the petty cash custodian for the dental clinic under the supervision of the Medical/Dental Office Manager.
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Collect payment from patients before services are rendered when necessary.
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Travel to other dental locations as needed
Have a working knowledge of private insurance billing, DentiCal billing and benefit guidelines:
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Check eligibility before each appointment
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Maintain a written Record of Eligibility on the patient charts
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Check and collect share of cost when necessary
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Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
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Assist with the preparation of client statistical and demographic reports to appropriate fiscal entities including but not limited to the Division of HIV and STD Programs on a monthly basis.
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Act as a mediator, assisting clients understand the limitations of certain services and assist them in finding a solution to their concerns. Work closely with the Dental Management Team and Chief Operating Officer with client grievances and concerns about treatment.
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Assist in maintaining OSHA and HIPAA compliance.
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Assist in maintaining office and building fire/safety regulations.
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Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times
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Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
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Minimum of two years of comparable administrative experience.
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College degree and work experience in a social services environment is preferred.
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Excellent telephone skills
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Basic computer skills
Knowledge of:
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Office workflow procedures
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Filing systems
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General HIV/AIDS health issues
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General medical and dental terminology
Ability to:
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Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
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Communicate effectively and courteously with tact, diplomacy and poise
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Multitask efficiently
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Learn and master the required computer software programs
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Follow written and oral directions
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Maintain the patient appointment schedule efficiently
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Work independently and responsibly
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Work effectively as a team member in a busy medical/dental practice
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Be self-motivated and maintain the commitment to excellence of APLA Health & Wellness.
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Bilingual required – English/Spanish.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.
Title: Dental Office Coordinator
Company: APLA Health
Location: Los Angeles
