Overview
Dental Front Desk Specialist Jobs in Virginia Beach at Neighborhood Dental
Come join your Neighborhood Dental Family in Virginia Beach, VA!
Our company is seeking a Front Desk Agent who is a self-starter, eager to learn and capable of making quick and accurate decisions. We’re looking for someone who is able to work in a collaborative work environment and has previous experience working as an independent employee. The ideal candidate for this position has strong customer service skills and a commitment to achieving high quality results.
– Training completely provided.
Customer Service Duties:
- Greet patients with a smile and introduce yourself.
- Provide excellent customer service to patients
- Practice HIPAA and maintaining compliance
- Answer incoming calls
- Checking patients in and out
- Check office voicemails and emails
- Confirm appointments
- Schedule appointments
- Actively monitoring schedule to ensure providers meet daily goals
- Assist patients in scheduling with specialists if needed
- Update patient records when checking in patients by ensuring phone, address, and insurance are current
- Scanning patients DL, insurance card, and paperwork
- Check and respond to appointment requests from office website
Insurance duties:
- Enter new insurance information into dental software and call for verification/benefit information.
- Update insurance group coverage table information: percentages, insurance notes (frequencies, limitations), downgrades, maximums and deductibles
- Note patient’s upcoming appointment indicating frequency and eligibility for what patient is scheduled for (i.e. is patient eligible for x-rays, fluoride, etc.) and potential patient out of pocket expenses
- Check next day patients for insurance and make sure insurance is up to date
- Understand insurance networks, carriers, and third-party administrators
- Work with insurance companies and Financial Director on any issues that arise with insurance (i.e. doctor not showing in-network, credentialing issues, etc)
- Assist patients with billing problems.
- Assist patients with Medicaid eligibility application and/or other payer programs.
- Respond to questions regarding patient balances, collections, and insurance.
- Assist in cleaning up current insurance lists (streamlining and removing old/outdated plans)
Other team player duties:
- Utilize the dental software to pull reports, analyze data, and strategize improvements.
- Audit patient charts.
- Be an active participant in staff meetings.
- Communicate with the clinic team regarding changes, updates, etc.
- Perform other duties as assigned or necessary.
Other Skills:
- Have strong attention to detail
- Create a positive work environment
- Take initiative
- Work well independently, and also as part of a team
- Be a problem solver/find solutions
- Communicate well with team members
Experience
- Customer service experience
- Training is provided
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Title: Dental Front Desk Specialist
Company: Neighborhood Dental
Location: Virginia Beach
