Overview
Dental Front Desk / Patient Communication Coordinator Jobs in Royal Palm Beach at Family Dentist of Palm Beach
Private dental office hiring a Front Desk / Patient Communication Coordinator.
This role is for someone who is excellent with people, strong in written and verbal communication, calm under pressure, and quick to learn software. Most patient communication is by text, then phone, and least by email.
You may be a strong fit if you can:
- build rapport quickly with patients
- write warm, clear texts that get responses
- speak confidently and empathetically on the phone
- stay organized with scheduling, follow-up, and payments
- learn systems like Dentrix quickly
Responsibilities
- Greet patients warmly
- Text and call patients about scheduling and follow-up
- Manage appointments and schedule changes
- Collect copays and balances professionally
- Keep records accurate and organized
- Help the office run smoothly each day
What matters most
- Outstanding verbal and written communication
- Strong people skills and emotional intelligence
- Creative follow-up when patients do not respond
- Good memory for names, returning patients, and details
- Computer savvy and fast learner
- Professional, dependable, and calm in a busy office
Preferred experience
- Dental, medical, hospitality, concierge, retail, or front desk experience
- Dentrix experience is a plus
- Basic dental insurance knowledge is a plus
Benefits
- 401(k)
- Dental insurance
- Paid time off
- Professional development opportunities
Pay: $18.00 – $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Paid time off
Application Question(s):
- Why are you interested in this position?
- What customer-facing or front desk experience do you have?
- What software have you learned quickly in a previous job?
- Write a short text to a patient who has not responded to two prior scheduling attempts.
- Describe a time you had to adjust your communication style because the patient or customer was anxious, upset, overwhelmed, or unsure. What did you do, and what was the result?
Work Location: In person
Title: Dental Front Desk / Patient Communication Coordinator
Company: Family Dentist of Palm Beach
Location: Royal Palm Beach
