Overview
Dental Customer Service-Finn & Finn Beautiful Smiles Jobs in Laconia, NH at Finn & Finn Beautiful Smiles-Dr Tom Finn & Dr Kiirsten Finn
Job Overview
We are seeking a dedicated and professional Dental Customer Service Representative to join our healthcare team. The ideal candidate will possess a strong background in medical administrative support, dental office experience, and exceptional customer service skills. This role involves managing patient interactions, verifying insurance, and supporting clinical staff with administrative tasks. The successful applicant will demonstrate proficiency with electronic health record (EHR) systems, dental terminology, and medical billing procedures while maintaining compliance with HIPAA regulations. This is an excellent opportunity for a motivated individual eager to contribute to a well-organized dental clinic environment.
Duties
- Greet patients warmly and provide outstanding front desk customer service, ensuring a positive patient experience.
- Verify insurance coverage and benefits using systems such as Epic, Meditech, Dentrix, Eaglesoft, and Athenahealth.
- Schedule appointments efficiently utilizing medical scheduling software and multi-line phone systems.
- Review and update patient records accurately within electronic health record (EHR) systems including eClinicalWorks and other clinic-specific platforms.
- Assist with insurance claims processing, medical billing, and collection efforts related to dental and medical services.
- Maintain organized filing of medical records, dental records, and administrative documents in compliance with HIPAA standards.
- Support clinical staff by managing intake procedures, documentation review, and care plan coordination.
- Demonstrate proficiency in dental terminology, CPT coding, ICD-9/ICD-10 coding, and medical coding practices to ensure accurate documentation.
- Perform administrative office tasks such as data entry using Microsoft Office tools and 10-key typing with precision.
- Manage appointment reminders, patient follow-ups, and phone etiquette to foster effective communication.
- Ensure compliance with health information management protocols while maintaining confidentiality of sensitive patient data.
Experience
- Proven experience in a medical or dental office setting with a focus on customer service and administrative support.
- Familiarity with electronic health record (EHR) systems such as Epic, Meditech, Dentrix, Eaglesoft, or Athenahealth is highly desirable.
- Knowledge of dental terminology, medical billing processes, insurance verification procedures, and CPT/ICD coding standards including ICD-9/ICD-10 is essential.
- Prior experience working with HIPAA regulations to safeguard patient information.
- Strong computer skills including proficiency in Microsoft Office applications and office management software like eClinicalWorks or similar platforms.
- Excellent communication skills with the ability to handle multi-line phone systems professionally and courteously.
- Bilingual abilities are preferred to serve diverse patient populations effectively.
- Clinic or hospital experience along with familiarity in health information management enhances candidacy.
- Demonstrated ability to manage clerical tasks efficiently while maintaining attention to detail in a fast-paced environment. Join our team to deliver exceptional patient service while supporting the smooth operation of our dental clinic through your expertise and dedication!
Pay: From $26.00 per hour
Benefits:
- Dental insurance
- Paid sick time
- Paid time off
- Retirement plan
- Tuition reimbursement
- Uniform allowance
Work Location: In person
Title: Dental Customer Service-Finn & Finn Beautiful Smiles
Company: Finn & Finn Beautiful Smiles-Dr Tom Finn & Dr Kiirsten Finn
Location: Laconia, NH
