Overview

Data Entry Specialist Jobs in Shreveport, USA at Ladgov Corporation

The Data Auditor is responsible for collecting, sorting, reconciling, evaluating, preparing and reporting all Helpline data daily for contract reports that will be distributed on a monthly, weekly, annual and fiscal year basis. May respond to people who call/chat/text the Helpline. Will customize reports for specific customer needs. The Data Auditor will assist in the training and mentoring of Helpline Trainees and lower-level Specialist;

may represent the agency at public events promoting services.

Role Details

General work schedule will be 40 hours per week, Monday through Friday 9am–5pm. Hours may be scheduled to work holidays, weekends, mornings, evenings and night shifts as needed.

Responsibilities

  • Collect, evaluate, and report all contact data for monthly, weekly, annual and fiscal year reporting.
  • Provide guidance and support to Helpline Specialists and Helpline Specialist Trainees.
  • Review all Intake forms from the previous day for data accuracy; reconcile intake summaries against what was entered in the computer, total the data, notify employees of discrepancies, and ensure data is logged/exported to a preset format in Microsoft Excel.
  • Assist with reviewing and emailing weekly intakes to contractors.
  • Assist with mailing intakes to contractors when due and prepare mailing information as requested.
  • Assist with collecting data to report to contractors daily.
  • Assist with checking calls, chats and text contacts daily for accuracy and compile chat and text reports monthly.
  • Assist with data collection and reporting to all states and programs answered for on a daily, monthly, weekly, fiscal and annual basis.
  • Ensure Quality Assurance of calls, chats, texts and intakes.
  • Adhere to all LACG Helpline policies and procedures.
  • May provide administrative support to the Director of Helpline Services and/or designee.
  • Maintain the confidentiality of contacts to the Helplines and all data.
  • Participate in ongoing training and enter all information into the computer program.
  • Assist administrative staff as needed (e.g., mail outs, copying, compiling information, mail runs).
  • Perform any other job-related duties assigned by the Director of Helpline Services and/or designee.

Essential Physical and Cognitive Requirements

  • Must be able to remain in a stationary position 70% of the time.
  • Must be able to lift and carry 30 pounds.
  • Must be able to maintain finger and wrist dexterity with repetitive movement.
  • Must be able to analyze caller situations to determine policy-based action and make appropriate referrals.
  • Must be able to generate grammatically correct computer-typed work.
  • Must be able to complete essential duties and responsibilities with frequent interruptions.
  • Must be able to work under difficult conditions.
  • Must have the ability to read and learn policy and procedures.
  • Must be able to speak clearly and effectively to callers, vendors and/or other employees.
  • Must have the ability to learn computer software programs such as iCarol, File Maker Pro , Pure Connect, Microsoft Word, Excel, etc.
  • Must be able to operate a photocopier including loading copy paper and printing mail materials.

    • #J-18808-Ljbffr

    Title: Data Entry Specialist

    Company: Ladgov Corporation

    Location: Shreveport, USA

    Category:

     

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