Overview
Data Entry Clerk and Customer Service Representative Jobs in Depew, NY at PAN-TECH Deburring
Job Overview
We are seeking a highly motivated, detail-oriented, and dependable Data Entry Clerk and Customer Service Representative to join our growing team. This in-person position is ideal for a candidate who is organized, professional, and comfortable handling both administrative data tasks and direct customer communication in a fast-paced environment.
In this role, you will play an important part in maintaining accurate records, entering and updating information, responding to customer inquiries, and supporting daily office operations. The ideal candidate is proactive, efficient, accurate, and committed to delivering excellent service while maintaining a high level of professionalism.
This is an excellent opportunity for someone who enjoys working in a team-oriented environment, values accuracy and organization, and wants to grow with a company that appreciates reliability, communication, and strong attention to detail.
Responsibilities
- Enter, update, and maintain accurate data in company systems, databases, and spreadsheets.
- Review information for errors, completeness, and consistency to ensure high-quality records.
- Process customer requests, questions, and concerns in a professional and timely manner.
- Respond to phone calls, emails, and in-person inquiries with courtesy and accuracy.
- Assist customers with order status, account information, service updates, and general support.
- Communicate clearly with internal departments to help resolve customer needs and data-related issues.
- Organize, file, and manage documents, records, and administrative information.
- Prepare reports, summaries, and other documentation as needed.
- Support office operations by assisting with scheduling, follow-up tasks, and daily administrative duties.
- Maintain confidentiality when handling sensitive customer and business information.
- Identify and correct data entry errors while maintaining strong quality control standards.
- Work with team members to improve workflow, customer experience, and office efficiency.
- Assist with special projects and other duties as assigned.
Required Qualifications
- Proven experience in data entry, customer service, administrative support, or a related role.
- Strong typing skills and high attention to detail.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize work in a busy environment.
- Strong organizational and time management skills.
- Professional phone etiquette and customer service mindset.
- Ability to work independently as well as part of a team.
- Comfortable using Microsoft Office, Google Workspace, email systems, and data entry software.
- Dependable, punctual, and committed to quality work.
- Ability to maintain confidentiality and handle sensitive information responsibly.
Preferred Qualifications
- Previous experience in an in-person office, customer service, or administrative setting.
- Experience using CRM systems, databases, or record management software.
- Familiarity with scheduling, filing, invoicing, or office coordination.
- Basic knowledge of spreadsheets, reporting tools, or document processing systems.
- Bilingual skills are a plus, depending on the needs of the company.
- High school diploma or equivalent required; additional training or education preferred.
Benefits
- Competitive pay based on experience and performance.
- Full-time, in-person position with long-term stability.
- Supportive and professional team environment.
- Opportunity to grow within the company.
- Hands-on experience in both administrative and customer-facing responsibilities.
- Paid training and onboarding.
- Stable schedule with clear expectations and responsibilities.
- Opportunity to develop valuable office, communication, and customer support skills.
- Chance to make a real impact through accurate work and excellent service.
Pay: $25.89 – $34.18 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
Work Location: In person
Title: Data Entry Clerk and Customer Service Representative
Company: PAN-TECH Deburring
Location: Depew, NY
