Overview
Data Entry Clerk Jobs in Glen Allen, VA at Magnify
Title: Data Entry Clerk
Company: Magnify
Location: Glen Allen, VA
Key Responsibilities:
- Work directly with assigned clients to troubleshoot issues and resolve system problems.
- Research and resolve client questions and respond to inquiries over the telephone and via email in a timely and accurate manner.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Review and enter information into automated systems as needed to clear exceptions / escalated issues or correct the status of accounts.
- Maintain appropriate, professional working relationships with clients, retail agents, and other employees.
- Maintain history records and related problem documentations for future reference.
- Take ownership of customer issues and follow-up on outstanding requests and escalate issues when necessary.
- Using various data such as customer satisfaction reports, surveys, and client services requests, identify strategies to enhance the effectiveness of the team.
Qualifications:
- High school diploma or GED is required
- One year of experience in a banking or insurance environment, or equivalent combination of education and experience
