Overview
Customer Support Associate & Admin Assistant Jobs in Bangladesh at Lab3
Title: Customer Support Associate & Admin Assistant
Company: Lab3
Location: Bangladesh
Company Description Lab3 connects individuals and organizations to a new era of AI- and GPT-powered productivity, helping them work more efficiently in both personal and professional contexts. The company focuses on making advanced AI tools accessible, user-friendly, and impactful in everyday workflows. Lab3 values innovation, clear communication, and customer-centric solutions. Team members are encouraged to experiment, learn quickly, and contribute ideas that improve how people use AI to solve real-world problems.
Role Description We are looking for a highly organized and detail-oriented Administrative & Operations Coordinator. This is a fast-paced role that requires someone who can juggle multiple responsibilities, communicate professionally, and keep everything running smoothly behind the scenes.
HR & Onboarding
- Manage end-to-end onboarding for new hires — ensuring a smooth and welcoming experience
- Track probation periods and update employee status accordingly (2–3 months depending on role)
- Coordinate equipment eligibility and distribution upon probation completion
- Maintain and organize employee folders and records
Employee Tracking & Administration
- Track and update employee data including equipment, expenses, bonuses and holiday schedules
- Verify monthly salary disbursements — ensuring every team member is paid accurately and on time
- Maintain up-to-date records on all employee-related changes
- Create and manage documents as requested by the manager
Project Support
- Assist the Operations Team Lead in day-to-day project coordination
- Support ongoing Gen Health projects with administrative tasks
- Communicate updates and follow-ups across internal teams via Slack and email
Client Support Coordination
- Monitor client Slack channels and respond to queries professionally
- Raise and track support tickets when issues arise
- Keep clients informed on ticket status and resolution progress
Qualifications
- Strong administrative assistance skills, including scheduling, organizing information, and managing multiple tasks.
- Professional phone etiquette and clear, courteous communication with customers and internal stakeholders.
- Experience with executive administrative assistance, such as calendar coordination and basic meeting support, is preferred.
- Solid clerical skills, including data entry accuracy, document formatting, and digital file management.
- Excellent written and verbal communication skills in English, with the ability to simplify technical concepts.
- Comfort using and learning new software tools; interest in AI/GPT-powered technologies is a plus.
- Proven ability to work independently in a remote environment, manage time effectively, and meet deadlines.
- Previous experience in customer support or administrative roles is highly beneficial; prior startup or tech experience is a plus.
- Excellent spoken and written English — non-negotiable
- Strong organizational and multitasking skills
- Proficient in Google Workspace / Microsoft 365
- Experience with Slack, Asana, Trello, Coda or similar tools preferred
- Prior experience in admin, HR coordination or operations is a plus
- Ability to work independently and take initiative
- Must be available 9:00 AM – 5:00 PM EST
