Overview
Customer Support Administrator Jobs in Nuneaton, England, United Kingdom at Intrepid Manufacturing Limited
Title: Customer Support Administrator
Company: Intrepid Manufacturing Limited
Location: Nuneaton, England, United Kingdom
We are a small, close-knit team working in a busy yet relaxed environment, and we’re looking for a Customer Support Administrator to join us. This is a great opportunity for a hard-working, positive individual who enjoys being part of a supportive team while thriving in a fast-paced role. You’ll need a keen eye for detail, strong problem-solving skills, and the ability to stay organised while delivering excellent customer service with professionalism and a good sense of humour.
Duties -
- Process customer orders accurately and efficiently using the company database. (including price checking/pricing)
- Raise delivery notes, Book vehicles and liaise with couriers regarding deliveries, delays and customer-related queries.
- Communicate with customers daily via telephone and email, providing updates and support.
- Handle customer queries or complaints professionally, ensuring timely resolution
- Use Microsoft teams to communicate effectively with internal teams
- Liaise closely with the production team to schedule work and ensure orders are processed with timeframe needed
Requirements –
- Previous in customer service/administrator roles preferred but not essential.
- Strong written English skills, with the ability to compose clear, professional customer emails independently from brief notes
- Basic mathematical skills, including converting measurements from millimetres to meters, calculating square meters, estimating pallet sizes, determining appropriate vehicle sizes, and pricing orders by adding percentages and totalling figures
- Excellent organizational skills, with the ability to prioritize workload effectively while managing multiple email accounts
- Competent in Microsoft Excel, Word, Outlook, and Teams for day-to-day communication and administration
- Experience with Xero accounting software and Smartsheet systems is preferred but not essential, as training can be provided
- Able to work effectively as part of a team, while also being capable of working independently when required
- Takes ownership of their role, communicates clearly, and collaborates well with the wider team
Training – On the job training will be provided.
Parking – On road parking or at alternative site (2 min walk)
