Overview
Customer Service Jobs in Aurora, OH at Advanced Distribution Services
Order Entry Customer Service (May 2022)
POSITION SUMMARY
Order Entry/Customer Service person is responsible to enter orders, monitor EDI transmissions performed with high attention to detail, accuracy and efficiency. She or he manages customer orders and resolves issues professionally and efficiently. This position requires problem-solving, initiative and a sense of humor.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Performs order entry and review of customer po’s into ERP system
- Attention to detail paramount to ensure accuracy
- Maintains customer vendor portals as liaison between ADS customers and sales department.
- Coordinates return process, collaborating with Shipping, Sales and Accounting.
- Tracks all orders via multiple carriers.
- Follows up on invoices, cash receipts, etc.
- Performs various administrative duties, including filing, reviewing and organizing supply inventory, handling customer phone calls, etc.
- Generates reports as requested.
- Performs other related duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
- Reliability – The trait of being dependable and trustworthy.
- Responsible – Ability to be held accountable or answerable for one’s conduct.
- Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
- Work Ethic –
- Initiative –
- Technical Aptitude – Ability to comprehend technical topics and specialized information.
- Safety Awareness – Ability to identify and correct conditions that affect employee safety.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED)
Experience: Six months to one year related experience
Computer Skills: Basic skills using the MicroSoft Office Suite software and internet.
PHYSICAL DEMANDS
Lift/Carry
10 lbs or less
F (Frequently)
11-20 lbs
F (Frequently)
21-50 lbs
O (Occasionally)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)
Push/Pull
12 lbs or less
F (Frequently)
13-25 lbs
F (Frequently)
26-40 lbs
N (Not Applicable)
41-100 lbs
N (Not Applicable)
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 – 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% – 66% of the time (2.5 – 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Title: Customer Service
Company: Advanced Distribution Services
Location: Aurora, OH
