Overview
Customer Service Specialist Jobs in Ho Chi Minh City, Vietnam at Eurostellar
Title: Customer Service Specialist
Company: Eurostellar
Location: Ho Chi Minh City, Vietnam
CUSTOMER SERVICE SPECIALIST
Company: Estellar Group
Location: Republic Plaza, 18E Cong Hoa St., Tan Binh Dist, HCMC
Type: Full-time, On-site
Working Hours: Mon – Fri | 08:30 – 18:00
Level: Specialist/Officer.
Report to: Head of Department
1. ABOUT ESTELLAR GROUP
Estellar Group is a premier technology development and transfer conglomerate, recognized as the strategic bridge connecting European innovation with the rapid growth of the Southeast Asian markets. Since 2018, we have evolved from a technology representative into a comprehensive ecosystem of High-tech Security, Smart Automation, and Green-tech solutions.
Headquartered in Ho Chi Minh City and Prague, we are the exclusive gateway for world-class European manufacturers such as JABLOTRON, LOXONE, and PROVISION-ISR. From military-grade security to AI-driven smart home ecosystems, Estellar Group doesn’t just sell products—we architect the future of safe and sustainable living. Joining our "Blue Team" means representing European excellence in every interaction.
2. ROLE DESCRIPTION
We are seeking a Customer Service Specialist who acts as both a service ambassador and a business enabler. In this role, you will go beyond traditional support to proactively build our Dealership network and ensure our partners are fully equipped to succeed. You will be the vital link between Estellar’s advanced European technology and the end-users by empowering our Dealers to sell effectively and professionally.
3. KEY RESPONSIBILITIES
- Partnership Development: Proactively approach and contact potential leads to build and expand the Estellar Dealership Network.
- Dealer Enablement: Support Dealers in their daily sales activities, ensuring they fully understand Estellar’s technology and high-end European solutions.
- Sales Support: Assist Dealers in reselling to end-users by providing technical clarity, sales materials, and guidance on "The Estellar Way" of consulting.
- Elite Customer Support: Manage incoming inquiries through professional calls and digital channels, ensuring a premium service experience.
- Market Intelligence: Monitor and analyze market trends, competitor activities, and new updates to provide actionable insights to line managers.
- Reporting & Documentation: Prepare professional reports, sales documents, and maintain accurate records of partner interactions and market feedback.
4. QUALIFICATIONS
- Experience: Minimum 2 years in a similar position. Priority is given to candidates from Security Tech, Smart Home/Building, CCTV, or ICT fields.
- Skills: * Expertise in Customer Support & Relationship Management.
- Strong ability to explain complex technology in a simple, persuasive manner.
- Effective Communication, presentation ,Market Research and analytical skills.
- Languages: Vietnamese, English is a plus.
- Attributes: Proactive "can-do" attitude, exceptional phone etiquette, and strong multitasking abilities.
5. COMPENSATION & BENEFITS
- Base Salary: 8,000,000 – 12,000,000 VND (Gross)/month.
- Incentives: High KPI Bonus scheme rewarding both service quality and dealership growth.
- Allowances: Phone allowance, Travel allowance
- Learning & Training: full training program, directly hosted by C-levels or external partners.
- Career Growth: Massive opportunities for promotion to Senior or Regional Leadership roles.
- Environment: A dynamic, international work culture with an elite team at Estellar group.
- Working Hours: Mon-Fri, 8h30 -18h00, 1 hour break.
6. HOW TO APPLY
Ready to drive European technology forward? Send your CV to: 📧 Email: [email protected]
📌 Subject: [Customer Service Specialist] – Your Full Name
