Customer Service Representative – POA Welcome Center

Do you genuinely enjoy helping people and making a positive first impression? Join our dedicated administrative team and help maintain a welcoming, premier environment for our private gated community residents. We offer competitive pay, a comprehensive benefits package, and dynamic shift opportunities in a professional setting.

What You Will Do

• Visitor Greeting: Act as the first point of contact at the Welcome Center, greeting residents, guests, and vendors with a professional demeanor.
• Access Management: Process visitor passes, issue community ID badges, and update the resident gate access database.
• Administrative Support: Answer multiline phone calls, respond to emails, file paperwork, and distribute community information packets.
• Resident Assistance: Answer resident inquiries regarding community rules, amenities, and event schedules, resolving minor concerns efficiently

Required Qualifications

• Do you have at least 12 years of experience in a facetoface customer service, hospitality, front desk, or retail environment? (Required)
• Are you willing to undergo a comprehensive background check and drug screening? (Required)
• Do you have reliable transportation to ensure consistent attendance for all scheduled shifts? (Required)
• High school diploma or equivalent. (Required)
• Proficiency with Microsoft Office software, specifically Outlook, Excel, and Word for daily communication and data tracking. (Required)

Physical Requirements

• Ability to sit at a desk and operate a computer terminal for extended periods.
• Ability to use hands and fingers to handle office paperwork, keyboards, and phones.
• Ability to occasionally stand, walk, bend, and lift office supplies up to 15 pounds.
• Clear vocal communication skills to assist visitors in person and over the phone.

Schedule Requirements

• 24/7/365 Work Environment: This position requires complete scheduling flexibility.
• Shifts and hours vary, and regular availability for nights, weekends, and holidays is required as the Welcome Center remains accessible.

Benefits

• Health, dental, and vision insurance
• Paid time off (PTO)
• Uniforms provided

We are an Equal Opportunity Employer (EOE) committed to diversity and inclusion. We maintain a drug-free workplace; pre-employment drug screening is a condition of employment