Overview
Customer Service Representative/Office Administrator Jobs in Idaho Falls, ID at Salt Lake Valve and Fitting
Job description:
Swagelok Idaho is hiring a full-time career minded Customer Service Representative/Office Administrator in our Idaho Falls office! We are a distributor of Swagelok fluid system components with four offices serving Idaho, Utah, Wyoming, Nevada, and Montana. Swagelok Company is a privately owned major developer and provider of fluid system solutions. See Swagelok.com for more information about our products and services.
Position Summary
Our strength is in our people. The Customer Service Representative/Office Administrator is the primary internal contact for our customers and plays a crucial role in customer satisfaction and office operations. In addition to supporting customers through order placement and inquiries, this role provides essential administrative support to ensure the smooth day-to-day functioning of the Idaho Falls office. This is a full-time, on-site position that requires a consistent daily presence in the office.
Key Responsibilities
- Be open to learning and growing your skills to ensure that our customers receive the highest quality customer service
- Build good customer relationships with face-to-face interactions, email, and telephone etiquette (no cold calling)
- Prepare quotes and enter orders
- Schedule and expedite product to meet customer needs
- Ensure resolution of any customer concerns
- Promote Swagelok products and services
- Keep your knowledge up to date with company-provided product training
Office Administration Responsibilities
- Answer and direct incoming phone calls and greet walk-in visitors
- Assist with office correspondence, shipping/receiving paperwork, and documentation as needed
- Order office supplies and coordinate with internal teams as needed
- Support basic reporting, data entry, and other administrative tasks as assigned
- Maintain a consistent, reliable daily presence in the Rock Springs office to support customers and office operations
Qualifications
- Degree preferred or a minimum of 2 years of experience in a customer service or office administration role
- Attention to detail
- Excellent written and verbal communication and organizational skills
- Ability to manage multiple priorities in a fast-paced office environment
- Good keyboarding skills (>35 wpm)
- Above average knowledge of Word, Excel, Outlook, and basic web browsers
- Experience with SAP business system and knowledge of valves, fittings, and hoses is a plus, but not required (training provided)
Pay and Benefits
- Pay: $44,000.00 – $46,000.00 per year
- Health, Dental, and Vision Insurance
- Life and Long-Term Disability Insurance
- 401(k) with company match
- Paid Time Off (3 weeks for years 1–4; 4 weeks after 5 years)
- Paid holidays
Work Location and Hours
- In person- Rock Springs office
- Office hours are 8am-5pm Monday-Thursday, 8:00am-4:30pm on Fridays
- This position is not remote or hybrid
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Pay: $44,000.00 – $46,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Title: Customer Service Representative/Office Administrator
Company: Salt Lake Valve and Fitting
Location: Idaho Falls, ID
