Overview
Customer Service Representative Jobs in Birmingham, AL at Roca Tires Shop
Roca Tires Shop is hiring a customer service representative for our front desk. We’re a busy tire shop, so this role is mainly about keeping things moving—helping customers, answering phones, and making sure appointments and paperwork are handled properly.
What You’ll Do
- Answer phone calls and schedule tire services, installations, and repairs
- Check customers in when they arrive and get them set up for service
- Take payments for tires and services using our point-of-sale system
- Keep customer records and service orders updated in the system
- Help keep track of tire inventory and place orders when needed
- Answer customer questions about pricing, options, and timing
- Handle any customer issues or concerns in a professional way
- Keep the front desk and waiting area clean and organized
- Help out with general front office tasks as needed
What We’re Looking For
- Someone with customer service, retail, or office experience (helpful but not required)
- Basic computer skills and willingness to learn our system
- Comfortable talking with customers on the phone and in person
- Reliable and shows up on time consistently
- Able to stay organized when it gets busy
- Good attention to detail with payments and records
- Easygoing, practical attitude
If you’re interested, please apply on Indeed with your resume. We’ll take a look and get back to you if it seems like a fit.
Pay: From $23.50 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Title: Customer Service Representative
Company: Roca Tires Shop
Location: Birmingham, AL
