Overview
Customer Service Representative Jobs in Fort Worth at Mark’s Plumbing Parts
Position: Customer Service Representative
Location: Fort Worth
About Mark’s
Mark’s distributes over 1,000,000 maintenance products to facilities such as schools, hospitals, hotels, prisons, housing authorities, military bases and plumbing contractors. We typically deal directly with maintenance supervisors, property managers, chief engineers and plumbers. The products we distribute include:
· Plumbing repair parts and fixtures
· HVAC and electrical supplies
· Lighting, fasteners, hardware, door and window parts.
· Painting supplies, specialty chemicals, hand and power tools.
Job Requirements
· You are great with people
· You enjoy delighting customers with exceptional service
· You are an excellent communicator, with strong listening skills
· You have solid computer and math skills
· You are strong with solving problems and working in a collaborative environment
· You are great at multi-tasking in a fast paced environment and are computer savvy with web searches and MS Office
· You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change
· Our hours of operation are 7am-6pm Monday-Friday with representatives working an 8 hour shift between those hours.
What you will be doing………..
· This is the ideal position for a knowledgeable and energetic person who has a passion to assist customers on the phone and/or by computer orders in a timely and professional manner with their plumbing, hardware and maintenance needs.
· Answering 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs.
· Writing and processing orders
Mark’s offers a GREAT company culture and AWESOME benefits:
Generous benefits package that includes:
· Company paid core medical plan
· Dental insurance
· Vision Insurance
· Supplemental insurance plan
· 401(k) retirement plan
· Paid Time Off and Paid Holidays
· 8 hour shift Monday to Friday
· Employee discount program on thousands of brands
· Ongoing training
· Weekly pay
· Monthly bonus opportunities
Preferred Qualifications
· Bi-Lingual, English/Spanish
· High School Diploma / GED (or higher)
· 3+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.
· Experienced with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Preferred)
Language:
- English/Spanish (Preferred)
Work Location: In person
Title: Customer Service Representative
Company: Mark’s Plumbing Parts
Location: Fort Worth
