Customer Service Representative

Want to learn new skills? We’re now hiring immediately for our Customer Service job in Spencer, IA. This customer service position is in a warehouse setting and requires prior inventory experience. Please read job description in full.

What We Offer

• Weekly Pay of $1*.00 per hour

• Direct deposit & debit card payment options

• Get weekends off

• Training provided

Customer Service Tasks & Duties (What You’ll Do)

• Manage the inbound and outbound shipments and receipt of all products, materials, and supplies.

• Auditing outbound shipments, verifying inventory counts, checking and entering data, updating and maintaining databases

• Compiles, sorts, and verifies accuracy of data to be entered

• Tracks, traces, and updates the status of incoming and outgoing shipments

• Engages with customers, vendors, drivers, and co-workers with positive, professional, and respectful communication

• Answer phones and respond to customer requests

• Assign inbound trucks to designated dock doors

• Set up, control and maintain all related files for customer stored materials

• Complete call logs and reports

• Collaborate with logistics technicians and dispatchers

• Provides additional backup support for shipping and receiving departments.

• Performs cleanup of the office area at the end of the shift or as required.

• Performs all duties in accordance with Southshore Companies safety manual.

• Provides on-the-job training for new employees as required.

• Recommends process improvements for growth of the company.

• Regular (punctual and dependable) attendance is an essential function of this job.

• Other duties as assigned.

Customer Service Shift Info

• 5:45AM – 2:15PM

Customer Service Qualifications (Requirements / Skills)

• High school diploma or GED preferred

• 2+ years of clerical office or customer service experience

• Prior SAP experience is a plus

• Inventory control experience preferred

• Proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint)

• Able to lift and move up to 10 lbs.

• Able to work in various weather conditions and tolerate exposure to typical noises and smells associated with a warehouse

• Proficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products.

• Computer skills are preferred including use of email and internet.

• Proficient data entry skills are required.

• Ability to set priorities and flexibly to reset priorities in a changing environment.

• Ability to work in a fast-paced environment and meet productivity targets.

• Ability to pay attention to details and accuracy in inventory control.

• Good organizational skills.

• Ability to meet deadlines.

• Strong sense of time management.

• Strong customer service skills.

• Proficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products.

• Computer skills are preferred including use of email and internet.

• Proficient data entry skills are required.

• Ability to set priorities and flexibly to reset priorities in a changing environment.

• Ability to work in a fast-paced environment and meet productivity targets.

• Ability to pay attention to details and accuracy in inventory control.

• Good organizational skills.

• Ability to meet deadlines.

• Strong sense of time management.

• Strong customer service skills.

• Ability to work Monday – Friday plus overtime including some Saturdays as needed by the business (especially during peak season – January through April).

About Ascend Staffing

Ascend Staffing has been connecting great people with real opportunities for over 50 years. We are always looking for great people. If you’re ready to earn more, get real benefits and achieve your goals, you’ve come to the right place.

• We do what we say we will do

• We are direct and transparent

• We find real opportunities with great employers

• Want to see our other jobs? Find and apply for them on Indeed here: https://www.indeed.com/cmp/Ascend-Staffing/jobs

Want to contact us?

Ascend Staffing Spirit Lake

1710 Lincoln Ave, Ste C

Spirit Lake, IA 51360

712-336-2048

https://www.ascendstaffing.com/contact-us/spirit-lake/

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