Overview
Customer Service Representative Jobs in Monmouth, USA at Americold Logistics
Primary Responsibility :
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints
What You’ll Do :
* Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
* Reports customer feedback to management.
* Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
* Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
* Assures proper invoicing of accounts by verifying computer-generated invoices.
* Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
* Schedule loads as required.
* Maintain updated reports to ensure all loads are empty and closed.
* Resolve refused product, over, short and damaged (OS&D) orders.
* Follow attendance policy, show up for work on time and ready to work assigned shift.
* Perform other duties as required and assigned.
What Experience and Education You Need :
* High school diploma or general education degree (GED).
* 0-2 years of related work experience.
What Could Set You Apart :
* Ability to work in a fast paced environment.
* Ability to handle multiple tasks at the same time.
* Flexibility and initiative.
* Experience working with challenging customers.
* Excellent communication skills.
* Strong problem solving skills
* Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
* Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
* Knowledge of Warehouse Management Systems
* Knowledge of Microsoft Office Suite.
* Desktop computers.
* Accurate typing and data entry skills
Physical Requirements :
* Requires the ability to sit for long periods of time, with frequent interruptions
* Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
* Requires manual dexterity with normal hand and finger movements for typical office work
* Talking, hearing, and seeing are important elements of completing assigned tasks
* May require travel by automobile and airplane up for business
* May require a visit facility operations in temperatures at or below freezing
* May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
* Requires the use of various electronic tools
* Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
* Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
The Company’s Good-faith and reasonable estimate of the range of possible compensation at the time of posting is min $15- $22 Per Hour. Rate may vary based on work location
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.
Title: Customer Service Representative
Company: Americold Logistics
Location: Monmouth, USA
Category:
