Overview
Customer Service Representative Jobs in Buffalo, NY at Confidential
Job Overview
We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients and customers, providing exceptional support and ensuring their needs are met with efficiency and courtesy. The ideal candidate will possess strong communication skills, office management experience, and a proactive attitude toward problem-solving. This position offers an excellent opportunity to contribute to a positive customer experience while developing valuable administrative skills within a collaborative environment.
Responsibilities
- Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring prompt and effective communication.
- Manage front desk operations, including greeting visitors, maintaining a welcoming environment, and directing inquiries appropriately.
- Provide outstanding customer support by addressing questions, resolving issues, and offering solutions in a timely manner.
- Maintain accurate data entry records using computer skills, including proficiency in Microsoft Office, Google Workspace, and data management tools.
- Assist with clerical tasks such as filing, proofreading documents, and managing correspondence to support office efficiency.
- Support office management activities including calendar management, appointment scheduling, and organizing meetings.
- Perform basic bookkeeping tasks using QuickBooks or similar software to support financial recordkeeping.
- Demonstrate excellent phone etiquette while managing multi-line phone systems and routing calls effectively.
- Support administrative functions such as filing, document organization, and maintaining office supplies.
- Collaborate with team members to improve processes related to customer service and office operations.
Requirements
- Proven experience in office management, clerical work, or customer service roles with at least one year of relevant experience.
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry skills.
- Prior experience working with multi-line phone systems and front desk responsibilities.
- Bilingual abilities are highly desirable to serve diverse client needs effectively.
- Excellent organizational skills with the ability to prioritize tasks efficiently.
- Demonstrated phone etiquette and professional communication skills.
- Knowledge of QuickBooks or similar bookkeeping software is preferred.
- Previous experience as a dental or medical receptionist or personal assistant is advantageous.
- Ability to multitask effectively while maintaining attention to detail in a fast-paced environment. If you are enthusiastic about delivering exceptional customer service and possess strong administrative abilities, we encourage you to apply today. Join our team and help us create a welcoming environment where clients feel valued and supported.
Pay: $22.00 – $24.00 per hour
Experience:
- Accounts payable: 1 year (Required)
Work Location: In person
Title: Customer Service Representative
Company: Confidential
Location: Buffalo, NY
