Overview
Customer service representative Jobs in New York, NY at DA Global
Job Summary
We are seeking a dynamic and motivated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your energy, organizational skills, and ability to handle multiple tasks with professionalism will help create a positive experience for every customer. Whether managing inquiries via phone or email, assisting with administrative tasks, face to face interaction or supporting office operations, your contribution will be essential to our success. This comission based position offers an exciting opportunity to develop your skills in a fast-paced, customer-focused environment.
Duties
- Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in person.
- Provide outstanding customer support by addressing questions, resolving issues, and offering product or service guidance.
- Manage front desk operations, including greeting visitors, handling check-ins, and maintaining a welcoming environment.
- Utilize computer / tablet skills to perform data entry, update customer records, and manage documentation using Microsoft Office, Google Workspace and our Consumer Portal .
- Maintain organized filing systems, process paperwork accurately, and ensure all records are up-to-date.
- Assist with office management tasks such as calendar management, appointment scheduling, and coordinating service appointments.
- Support clerical functions including proofreading documents, managing phone etiquette standards, and performing general administrative duties.
Experience
- Prior office experience or administrative support background preferred; experience in business management or sales assistant is a plus.
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools.
- Excellent organizational skills with the ability to multitask efficiently in a busy environment.
- Bilingual abilities are highly desirable to serve diverse customer needs effectively.
- Familiarity with QuickBooks or bookkeeping experience is advantageous for handling basic financial tasks.
- Demonstrated customer service skills with a friendly attitude and professional etiquette.
- Experience working in face-face sales and office management software preferred; superior interpersonal communication skills are highly valued. Join us today to be part of a vibrant team dedicated to delivering top-tier service while growing your career!
Job Type: Full-time
Pay: $55,000.00 – $70,000.00 per year
Work Location: In person
Title: Customer service representative
Company: DA Global
Location: New York, NY
