Overview
Customer Service Representative Jobs in Mobile, AL at Sign Source, Inc.
Job Summary
We are seeking a bright, energetic, and helpful Customer Service Representative. In this role, you will often be the first point of contact for our customers and callers, providing information regarding our services and products in an engaging and knowledgeable manner.. Your energetic approach and excellent communication skills will help foster positive relationships, resolve inquiries efficiently, contribute to a welcoming environment and lead to sales. This position offers an exciting opportunity to develop your administrative and customer service skills while supporting an order process that includes order write-up, invoice preparation, payment processing at the counter, assisting in packaging, delivery, and receiving. If you thrive in fast-paced settings and enjoy helping others, this role is perfect for you! Persons who are themselves creative and resourceful best fit our work culture.
Responsibilities
- Greet visitors, answer multi-line phone systems, and direct calls to designers and administrative staff with professionalism and courtesy
- Manage front counter operations in the handling of customer matters and walk-in inquiries.
- Perform data entry, filing, and maintain accurate records using Quickbooks and a trade specific job tracking program. We will train the chosen person
- Support office management tasks such as bookkeeping, proofing documents, and organizing files.
- Provide excellent customer support by addressing questions or concerns efficiently and courteously
- Maintain a clean, organized reception area while demonstrating strong phone etiquette and organizational skills
- Requirements
- Enter job data, track orders, prepare invoices, enter shipping information to move out packages. Process payments
- Be friendly, helpful, and confident in your dealings with guest and customers.
- Knowing how to type is a must.
- Having an understanding of basic design concepts regarding signage is something we will educate you on but you must grasp the logic of measurements, color combinations, and design.
- Must clearly see colors .
- Be organized and efficient as there are many jobs underway at any one time.
Pay: $18.00 – $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Title: Customer Service Representative
Company: Sign Source, Inc.
Location: Mobile, AL
