Overview
Customer Service Representative Jobs in Tampa, FL at First Team Staffing
Overview
We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients and customers, providing exceptional support and ensuring a positive experience at every interaction. The ideal candidate will possess strong communication skills, technical proficiency, and a commitment to delivering outstanding service. This position offers an opportunity to contribute to a well-organized, customer-focused environment where your organizational skills and office management experience will be highly valued.
Responsibilities
- Handle incoming calls using multi-line phone systems with professionalism and courtesy, maintaining excellent phone etiquette.
- Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and resolving issues efficiently.
- Manage appointment scheduling, calendar management, and coordinate meetings or follow-ups as needed.
- Perform data entry tasks with high accuracy using productivity software such as Microsoft Office and Google Workspace.
- Maintain organized filing systems, both electronic and paper-based, ensuring easy retrieval of information.
- Assist with office management duties including filing, proofreading documents, and supporting administrative tasks.
- Support bookkeeping activities using QuickBooks or similar accounting software to ensure accurate financial records.
- Provide front desk support by greeting visitors, managing office supplies, and overseeing general office operations.
- Collaborate with team members to improve customer support processes and enhance overall productivity.
- Demonstrate strong organizational skills and time management to prioritize tasks effectively in a fast-paced environment.
Requirements
- Proven experience in customer service roles within an office setting, including clerical or administrative experience.
- Proficiency in computer literacy with familiarity in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
- Technical proficiency with data entry, bookkeeping (QuickBooks preferred), and office management software.
- Excellent organizational skills with the ability to multitask efficiently while maintaining attention to detail.
- Strong communication skills with a focus on professional phone etiquette; bilingual abilities are a plus.
- Experience working with multi-line phone systems and handling front desk responsibilities.
- Knowledge of medical or dental receptionist duties is advantageous but not required.
- Previous experience in personal assistance or medical reception roles is desirable.
- Ability to adapt quickly to new software tools and office procedures while demonstrating reliability and professionalism.
If you are enthusiastic about delivering exceptional customer support in a structured environment that values your organizational expertise, we encourage you to apply today. Join us in creating a welcoming atmosphere where every client interaction reflects our commitment to excellence.
Pay: $16.00 – $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
Title: Customer Service Representative
Company: First Team Staffing
Location: Tampa, FL
