Overview
Customer Service Representative Jobs in Modesto at Alpha Pro Scooters
Alpha Pro Scooters is a fast-growing company specializing in the sales, repair, and e-commerce of electric scooters. We’re known for our commitment to quality, innovation, and customer satisfaction. We’re seeking a motivated and reliable Operations Assistant / Customer Service team member to support our day-to-day operations and help deliver a seamless, professional experience to our customers.
Job Duties Overview:
- Perform service repair intakes
- Contact and update customer order status
- Respond to customer inquiries on social media platforms
- Sweep, clean, and organize the workspace
- Restock shelves and label inventory
- Receive and sort shipments
- Help with basic errands and shop tasks
✅ Requirements Overview:
- Punctual and reliable
- Able to lift ~40 lbs
- Good attention to detail
- Positive attitude and team spirit
- Customer service experience
- Social media experience
Duties Expanded
- Manage Shop operations, including scheduling appointments and maintaining calendars.
- Provide personal assistant support to ensure efficient time management.
- Perform data entry tasks with attention to detail.
- Support the team with various administrative tasks as needed to ensure operational efficiency.
- Assist with day-to-day shop management and operations
- Provide excellent customer service via email, phone, and in person
- Coordinate and manage product shipments and returns
- Respond to customer inquiries, service requests, and order issues
- Help manage inventory, supplies, and work orders
- Support management in executing marketing, sales, and administrative tasks as needed
Requirements Expanded:
- Strong organizational and multitasking skills
- Attention to detail
- Familiarity with e-commerce and shipping software tools (UPS, FedEx, Shopify, etc.) is a plus
- Previous customer service experience is a plus
- Previous team lead experience preferred
- Excellent organizational skills with the ability to prioritize tasks effectively.
- Demonstrated phone etiquette and strong communication skills.
- Proficient in email communication and basic computer skills
- Reliable, punctual, and a team player
- Willingness to learn and grow with the business
This position requires comfort and familiarity with social media and online platforms, as customer inquiries often come through Facebook, Instagram, TikTok, and others. Please include links to any relevant social media accounts (such as LinkedIn, Instagram, TikTok, or similar platforms) that demonstrate your experience managing or engaging on these channels.
Benefits:
- Flexible scheduling options
- Growth potential within the company
- Fun, fast-paced work environment
- Employee discounts on products and services
- Paid training
Job Type: Part-time
Pay: From $16.90 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
- Referral program
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Modesto, CA 95355 (Required)
Work Location: In person
Title: Customer Service Representative
Company: Alpha Pro Scooters
Location: Modesto
