Customer Service Representative

Customer Service Representative — $20–$24/hr + Stable Schedule

Most customer service jobs feel scripted, reactive, and disconnected from real impact.

You’re the person people trust to stay calm, organized, and helpful.

DiBiase Heating & Cooling needs someone who keeps customers and technicians moving smoothly.

About the Role

As a Customer Service Representative, you’ll be the first point of contact for customers calling for HVAC service, maintenance scheduling, and repair follow-up. You’ll also support dispatch operations, coordinate scheduling updates, and help keep daily service operations running efficiently.

This role is ideal for someone who enjoys helping people, multitasking in a structured environment, and keeping operations organized and moving efficiently.

Compensation & Benefits

• Pay: $20–$24/hour
• 
  Monday–Friday schedule
• 7:30 AM–4:00 PM work hours
• Health, Dental, Vision & Life insurance
• 
  401(k) with company match
• 
  Paid time off
• Referral program
• Ongoing training and professional development
• 
  Stable, year-round employment
• Supportive leadership and structured operations

What You’ll Be Doing

• Answer inbound customer calls and schedule HVAC service appointments
• Make outbound calls to follow up on repairs and maintenance opportunities
• Support dispatch scheduling to maximize technician efficiency
• Communicate with service and installation technicians by phone, text, and email
• Maintain customer memberships, renewals, and scheduling updates
• Use software systems and office tools to manage customer information accurately
• Complete follow-up communication with professionalism and urgency
• Assist with filing systems, office organization, and administrative support

What We’re Looking For

• 
  2+ years of customer service, dispatching, or office support experience preferred
• 
  Strong phone communication and customer service skills
• 
  Ability to multitask and stay organized in a fast-moving office environment
• Typing speed of at least 50 WPM
  
• Comfortable using Microsoft Office and office software systems
• 
  Positive attitude and professional communication style
• 
  Ability to prioritize tasks and solve problems independently
• 
  Dispatching, scheduling, or HVAC office experience is preferred but not required

Who We Are

DiBiase Heating & Cooling has served homeowners throughout Coatesville, PA since 2008 with fast, reliable HVAC service and a reputation built on integrity, communication, and quality workmanship. We’ve built a strong local team by creating organized systems, supporting our employees, and delivering an experience customers genuinely remember.

This is a company where office staff and field technicians work together closely — and where your role directly impacts the customer experience every day.

Our Hiring Process

We move fast — strong candidates can be hired within days.

Step 1: Apply (~5 minutes)

Step 2: Complete a short role-fit assessment

Step 3: Virtual interview

Step 4: In-person interview

Step 5: Offer sent quickly

Why Join Us

• Stable Monday–Friday schedule with no overnight shifts
• Strong systems and organized operations that support your success
• Ongoing training in customer service and communication skills
• Work alongside experienced HVAC professionals in a growing company
• Family-oriented environment with leadership support and long-term stability

If you enjoy helping customers, keeping schedules organized, and being part of a team that values professionalism and communication — we’d love to hear from you.

Apply today and grow your career with DiBiase Heating & Cooling.

Requirements

• Employment Type: Full-time
• 
  Work Hours: 40 to 40 hours work
• 
  Required Education: High school or equivalent
• 
  Required Experience: Mid level(2) years