Overview
Customer Service Representative Jobs in Orlando, FL at First Team Staffing
Overview
We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients and customers, providing exceptional support and ensuring their needs are met efficiently and courteously. The ideal candidate will possess strong communication skills, technical proficiency, and a commitment to delivering outstanding service. This position offers an opportunity to contribute to a positive customer experience while supporting the overall operations of our organization.
Duties
- Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat platforms.
- Manage front desk responsibilities, including greeting visitors, handling incoming calls, and directing inquiries appropriately.
- Utilize office management and productivity software such as Microsoft Office, Google Workspace, and data entry tools to maintain accurate records.
- Assist with clerical tasks including filing, proofreading, calendar management, and document organization.
- Provide support with bookkeeping tasks using QuickBooks or similar accounting software.
- Support administrative functions such as appointment scheduling, calendar management, and follow-up communications.
- Maintain excellent phone etiquette and organizational skills to ensure smooth office operations.
- Handle customer support issues with professionalism, ensuring timely resolution and satisfaction.
- Assist with office management duties including inventory control, filing systems, and general administrative support.
- Contribute to a team environment by collaborating effectively with colleagues across departments.
Qualifications
- Proven experience in office management, clerical work, or customer service roles.
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry.
- Experience with QuickBooks or similar bookkeeping software is preferred.
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
- Demonstrated phone etiquette and customer support capabilities.
- Bilingual abilities are a plus for serving diverse client bases.
- Previous experience as a dental or medical receptionist or personal assistant is advantageous.
- Knowledge of technical proficiency related to office equipment such as multi-line phone systems.
- Ability to manage time effectively while maintaining attention to detail.
- Prior experience in front desk operations or administrative support roles is highly desirable.
This paid position offers an engaging work environment where your skills will directly contribute to our success. We welcome candidates who are eager to grow professionally while delivering exceptional service in a collaborative setting.
Pay: $15.00 – $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
Title: Customer Service Representative
Company: First Team Staffing
Location: Orlando, FL
