Customer Service Rep I/II

Job Description

POSITION SUMMARY: This position serves as the first contact with customers, handles extensive payment processing, and provides clerical support for a busy office.

KEY or ESSENTIAL FUNCTIONS:

The essential functions of the position include but are not limited to the following:

Payment processing

Cash drawer reconciliation

Handling multi-line phone system

Mail processing

First line customer contact

Handling customer inquiries

SECONDARY FUNCTIONS:

Secondary functions of this position include but are not limited to the following:

Assisting customers with account services as needed

Clerical support to department

ADDITIONAL KEY FUNCTIONS OF CSR II:

The additional essential functions of the higher-level position include but are not limited to the following:

Control and reconcile cash

Prepare and submit daily electronic and cash deposits.

Receive, review, and process all electronic payments for AELP

Create and maintain payment records

Train employees in payment entry processes, including cashiering duties

QUALIFICATIONS/REQUIREMENTS:

This position requires:

• A high school diploma or equivalent
• 10-key by touch
• Basic math skills
• Strong customer service skills

ADDITIONAL CSR II QUALIFICATIONS/REQUIREMENTS:

• Minimum of 2 years of office and customer service experience

EQUIPMENT UTILIZED:

Duties of this position will require regular use of:

Desktop computer, telephone, keyboard, mouse, copier, printer, fax and other general office equipment

PHYSICAL REQUIREMENTS:

In order to meet all expectations of this position, employee must be able to lift 20 pounds without assistance and sit for long periods of time.

MENTAL REQUIREMENTS:

For an employee to succeed in this position he/she will need to: provide positive and friendly customer service at all times, multi-task, prioritize work load, reconcile cash drawers, pay close attention to detail, work efficiently and meet deadlines, collaborate with coworkers, be knowledgeable of all department policies and company tariff, and adapt to changing tasks.

WORK ENVIRONMENT:

At Alaska Electric Light and Power Company, we maintain a drug-free workplace with a commitment to safety and job satisfaction. All employees must comply with AELP company policies, including the Drug and Alcohol Policy.

AELP is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

DISCLAIMER:

Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

Company Description

Since 1893, Alaska Electric Light & Power Company has provided clean, renewable, low-cost hydropower to the community of Juneau. Serving over 18,000 customers, AEL&P prides itself on a history of innovation such as being the first in the world to connect cruise ships to shore power, the first in the US to utilize the Daisy Bell for avalanche mitigation, and the first in Alaska to implement an Electric Vehicle charging rate, among many other innovations.

AEL&P is a wholly owned subsidiary of Avista Corp.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Money Purchase Plan
• 401(k)
• Legal Plan
• Paid Leave
• Paid Holidays
• Long Term Disability
• Life Insurance