Customer Service & Order Processing Admin

Overview

Customer Service & Order Processing Admin Jobs in Toronto, Canada at Great Connections

Leading Furniture Manufacturer is looking for a full-time Customer Service & Order Entry Administrator.

FULL TIME JOB. MUST BE AVAILABLE TO WORK 40 HOURS A WEEK.
NO CASH JOBS. SIN REQUIRED.

Location:
North York (Keele and Steeles)

Shifts available: Morning shift:
Mon-Fri _ 9am-5pm

Job Responsibilities:

Ensure all information on orders is as accurate as possible. Cross check orders before updating the system.

Ensure log is updated with proper information from the customers.

Communicate with Canadian and US dealers regarding questions on orders.

Confirm additions and or deletions are possible, through change order portal.

Investigate and process all deficiencies (no charge, 50/50 and PSR’s) in a timely manner. Through ECR Portal

Convey all information/ response to questions to the dealer in a timely and courteous manner.

Acknowledge all emails or phone messages in a timely manner.

Other duties as assigned

Qualifications

 Three years experience in a manufacturing environment
 Can navigate through CSM and internal portals.
 Detail oriented, organized, quick learner
 Proficiency in Gmail, Microsoft office, and Google Office platforms
 Strong written skills and phone etiquette.
 Strong customer service, problem solving, multi tasking, time management, and order processing skills

Physical Job Demand: This position requires a candidate to be able to perform these demands.

Standing/Walking:
Occasionally

Sitting:
Constant (up to 90% of the shift)

Lifting/Carrying:
Rarely – may be required to lift boxes under 25lb.

Pushing/Pulling:
Not required

Reaching/Bending:
Occasionally

Manual Dexterity:
Continuous Keyboard and mouse operation (6 – 8 hours daily)

Visual Requirements:
Visual acuity for a prolonged screen time and detailed order verification.

Title: Customer Service & Order Processing Admin

Company: Great Connections

Location: Toronto, Canada

Category: