Customer Service Associate

Our client in Buffalo, NY, is looking for a Customer Service Associate to join their team!

This is a hybrid/full-time/direct-hire position
Salary based on experience: Up to $42k
Schedule: 10:30 am-7 pm

Position Responsibilities:

The ideal candidate possesses excellent communication skills, a background in customer service, and a genuine passion for helping clients succeed. This individual will respond to customer calls by providing clinical expertise, identifying product needs, accurately entering orders, addressing complaints, and effectively connecting callers with the appropriate department or person.

Essential Functions:

• Answer incoming telephone calls, transfer calls when necessary
• Provide customer needs determination and assist customers with their orders
• Provide customers with navigation assistance with Ivoclar.com
• Assist clinical customers with product usage and offer resolution via Email
  and phone
• Prepare and enter customer orders. Coordinate literature requests when necessary
• Provide support to Clinical Sales and Inside Sales Account Managers
  by responding to product and/or literature requests
• Provide customer assistance in tracking packages, locating, or replacing orders
• Perform other clerical/administrative duties or assist in special projects as assigned
  by the Customer Service Management team

Your Qualifications:

• Previous customer service experience required. Experience in a product-
  related environment preferred.
• Strong communication, telephone, computer, and data entry skills required
• Ability to work independently, prioritize, and multitask in a dynamic environment
• ERP/CRM/Salesforce experience is highly desired

Physical Demands:

• Must be able to sit for up to 8 hours a day, view a computer monitor, and move
  about effectively fulfilling the essential functions of the job. Manual dexterity
  needed for alpha/numerical computer input.
• Ability to perform filing duties, bend, and lift 10-20 lbs.

Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.