Overview
Customer Service Assistant (Receptionist) Jobs in Metro Manila at SM Supermalls
Title: Customer Service Assistant (Receptionist)
Company: SM Supermalls
Location: Metro Manila
Job Summary
We are looking for a Customer Service Assistant (Receptionist) to join our Mall Operations team. The role is responsible for providing frontline customer service to mall tenants, visitors, and clients, ensuring smooth reception operations, and supporting daily administrative functions. The ideal candidate must be customer-oriented, professional, and capable of handling inquiries and concerns efficiently 😊
Duties and Responsibilities
- Greet and assist mall tenants, visitors, and clients in a courteous and professional manner
- Provide accurate information regarding mall directories, tenant locations, and mall services
- Receive and attend to customer inquiries, concerns, and complaints, and escalate when necessary
- Maintain visitor logs and issue visitor passes in coordination with Security
- Receive, sort, and distribute incoming documents, letters, and deliveries 📄
- Assist in maintaining proper documentation, filing, and records of tenant correspondence
- Coordinate with different departments such as Security, Housekeeping, and Engineering regarding customer concerns
- Support mall events, promotions, and activities by assisting customers and tenants
- Maintain cleanliness, orderliness, and professionalism of the reception area
- Perform other administrative and customer service tasks as assigned by the Mall Operations team
Qualifications
- Graduate of any Bachelor’s degree, preferably in Business Administration, Hospitality Management, or related field
- With at least 1 year experience in customer service, reception, or mall operations is an advantage
- Excellent communication and interpersonal skills
- Customer-oriented with strong problem-solving skills
- Computer literate (MS Office applications such as Word, Excel, and Outlook)
- Presentable, organized, and with pleasing personality
- Willing to work on shifting schedules, weekends, and holidays
