Overview
Customer Service Assistant; Office Support Assistant II – Represented Jobs in Hagerstown, USA at Anne Arundel County Office of Personnel
Position: Customer Service Assistant (Office Support Assistant II – Represented)
Anne Arundel County Government is looking to fill a Full‑time, permanent, represented Customer Service Assistant (Office Support Assistant II – Represented) position in the Customer Service Section of Waste Management Services within the Department of Public Works.
This position plays a key role in providing front‑line phone and email support to residents, businesses, and internal departments. The ideal candidate will enjoy a fast‑paced, team‑oriented environment where professionalism, accuracy, and strong communication skills are essential. Contacts are with county employees at all levels and with the general public to receive and provide information, respond to complaints, and answer questions.
This position is based in an office/call‑center setting where most interactions occur via phone, email, and computer systems. The role requires consistent professionalism, attention to deadlines, and adherence to established procedures.
NATURE AND VARIETY OF WORK
As a member of our call center, you will handle a variety of customer service and administrative responsibilities. You’ll respond to incoming calls and emails regarding trash, recycling, and yard waste collection services, recycling cart and bulk metal item requests, and other public works inquiries. You’ll also assist in resolving service issues, entering data, and ensuring timely follow‑up on customer requests.
This role requires strong multitasking skills, attention to detail, and the ability to remain calm and courteous while managing a high volume of calls.
Work is performed in an office setting and is passive.
Work performance is reviewed and evaluated by a supervisor.
Examples Of Duties And Knowledge,
Skills And Abilities
- Receives complaints from customers, and enters complaints into VUEWorks.
- Assigns work orders for investigation, and documents follow‑up information from inspectors and/or contractors.
- Professionally communicates with customers, contractors, supervisors, and inspectors; available to perform duties as scheduled.
- Performs assigned tasks with customers’ needs in mind; enters scheduled collection into VUEWorks and coordinates between customer and bulk truck crew.
- Provides administrative support for the Recycling Cart Maintenance and Community Services Program; creates work orders in VUEWorks.
- Reviews data to maintain current records and initiates corrective actions, as necessary, to assure accuracy and completeness.
Knowledge, Skills, And Abilities
- Excellent verbal and written communication skills.
- Strong customer service and problem‑solving abilities.
- Proficiency with computer systems, data entry, and office software applications.
- Ability to manage multiple priorities in a busy call center environment.
- Experience handling customer inquiries or call center operations preferred.
- Considerable knowledge of departmental rules, regulations, procedures, and functions.
- Ability to establish and maintain effective working relationships with other employees and the public.
- Ability to meet time‑sensitive deadlines and handle confidential records.
Minimum Qualifications
Education: Graduation from high school.
Experience: Two (2) or more years of experience in general office support duties.
NOTE: Longevity pay is available based on years of service.
Supplemental Qualifications
- Proficiency in the use of the Microsoft Office Suite applications and/or G‑Suite (Google Docs, Sheets, Slides, etc.).
- Experience in waste management such as curbside collection with recycling, trash, or yard waste.
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Title: Customer Service Assistant; Office Support Assistant II – Represented
Company: Anne Arundel County Office of Personnel
Location: Hagerstown, USA
Category:
