Overview
Customer Service Advisor – Adult Learning Jobs in Southampton, UK at Civic Recruitment Limited
Overview
6 months contract with a Local Authority
Job Title: Customer Service Advisor
Job Purpose
As a member of the Customer Care and Business Support Team, the Customer Service Advisor will provide a high-quality, customer-focused service to learners, staff, partners, and prospective customers. The role acts as the first point of contact for all enquiries, providing information, advice, and administrative support to support the delivery of Lifelong Learning and Community Learning Services. The post holder will maintain accurate records, support enrolment processes, and assist in various administrative and business support functions.
Key Responsibilities Customer Service and Reception
- Act as the first point of contact for learners, staff, tutors, managers, and members of the public via telephone, email, letter, and face-to-face contact.
- Provide a professional, welcoming, and responsive customer service experience.
- Respond to enquiries regarding Lifelong Learning programmes and available learning opportunities.
- Signpost learners to appropriate courses, providers, and support services.
- Manage appointments and enquiries for Information, Advice and Guidance (IAG) services and curriculum managers.
Learner Enrolment and Administration
- Support learners with course enrolment and registration processes.
- Assist learners in completing enrolment forms accurately and ensuring all required information is obtained.
- Process course fees, issue receipts, and maintain accurate financial and administrative records.
- Enter enrolment and attendance information accurately onto Management Information Systems (MIS).
- Maintain electronic and paper-based records in accordance with service procedures.
Business Support
- Provide administrative support to curriculum managers, tutors, and the wider Business Support Team.
- Prepare documents, letters, reports, and correspondence using Microsoft Office applications.
- Support the administration and coordination of learning programmes and projects.
- Assist with data entry, record keeping, filing, and document management.
Communication and Engagement
- Liaise with learners through telephone, email, and written correspondence.
- Record and manage learner feedback, complaints, suggestions, and compliments.
- Conduct learner satisfaction surveys and gather feedback to support service improvement.
- Promote available learning opportunities and community programmes.
- Provide reception and front-of-house support at community learning centres and other venues as required.
- Ensure information boards, displays, posters, leaflets, and promotional materials are accurate, current, and professionally presented.
- Support the day-to-day operation of learning centres.
Centre Operations Support
- Provide reception and front-of-house support at community learning centres and other venues as required.
- Ensure information boards, displays, posters, leaflets, and promotional materials are accurate, current, and professionally presented.
- Support the day-to-day operation of learning centres.
Volunteer and Apprentice Support
- Assist with the induction, supervision, and ongoing support of volunteers and apprentices.
- Support learning centre activities and engagement initiatives.
Quality and Compliance
- Ensure compliance with Council policies, procedures, Health and Safety requirements, Equal Opportunities, and Diversity policies.
- Contribute to service quality improvement initiatives, self-assessment activities, and annual service reviews.
- Maintain confidentiality and adhere to Data Protection requirements at all times.
Team Contribution
- Attend team meetings, supervision sessions, training, and performance reviews.
- Participate in continuous professional development activities.
- Undertake additional duties appropriate to the role as required by the Lifelong Learning Business Support Team.
- Experience working in a customer-focused environment.
- Experience providing face-to-face, telephone, and email customer service.
- Experience working as part of a team.
- Experience using Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Experience carrying out administrative and data entry duties.
- Experience working in an education, training, or learning environment.
- Expe…
Title: Customer Service Advisor – Adult Learning
Company: Civic Recruitment Limited
Location: Southampton, UK
Category:
