Overview
Customer Experience Coordinator Jobs in Vacaville at The Blind Butler, Inc
Job Title: Customer Experience Coordinator
Company: The Blind Butler, Inc.
Location: Vacaville, CA (In-Office)
Schedule: Monday, Wednesday, and Friday | 7:30 AM – 4:00 PM (Includes a 30-minute unpaid lunch break)
Job Type: Part-Time (24 hours per week)
Website: TheBlindButler.com
About Us:
If you are tired of being just another employee ID number in a giant corporate machine, welcome home! At The Blind Butler, Inc. we are a TRUE family-owned and operated business right here in Vacaville. For years, we’ve built a reputation for bringing premium custom window treatments and unmatched service to our community.
We don’t do corporate politics or rigid walls. Instead, we operate as a tight-knit TEAM. We celebrate wins together, support each other when things get busy, and bring an "all hands on deck" mentality to work every single day. If you want to see who we are and what we do, go check us out at TheBlindButler.com!
Position Overview:
We are looking for a naturally cheerful, high-energy professional to be the heartbeat of our front office three days a week. As our Customer Experience Coordinator, you are the critical first link between our clients and their dream homes. You will welcome incoming inquiries, coordinate our busy design consultation calendar, and ensure our priority clients—including our valued Costco Members—receive a red-carpet experience.
Why You’ll Love Working with Our Family:
- Your Voice Matters: In a family business, your ideas are heard, your hard work is seen, and your impact is felt daily.
- True Team Spirit: No one says "that’s not my job" here. We always have each other’s backs.
- Great Energy: We work hard, but we keep the vibes positive, helpful, and friendly.
What You’ll Do (Your Core Responsibilities):
- Bring the Joy: Answer incoming phone calls with a genuinely happy, warm, and welcoming attitude. You set the tone for their entire experience!
- Coordinate Design Consultations: Qualify incoming client inquiries and schedule initial design consultations for our design team using Google Calendar and Trello. (Note: Our installers handle their own scheduling—your focus is purely on the exciting design side!)
- Champion our Costco Partnership: Act as the dedicated coordinator for Costco Members, inputting and updating leads flawlessly through the Costco Centah portal.
- Keep the Pipes Moving: Manage text communications via Podium and handle professional email correspondence with both customers and manufacturing vendors.
- Be a Problem-Solver: Use empathy, patience, and a calm demeanor to gracefully de-escalate and resolve issues if an unhappy client calls or emails.
- Support the Family Business: Because we are a team, you will be cross-trained across the office to help out and assist with miscellaneous tasks whenever and wherever needed.
Who You Are:
- Genuinely Customer-Minded: You love people, you love talking on the phone, and you naturally radiate positive energy.
- A Versatile Team Player: You have a proactive "how can I help?" attitude. You are flexible, adaptable, and eager to step in to keep the business running smoothly.
- Tech & Software Savvy: You are highly proficient with Google Workspace (Gmail, Calendar, Drive). You have the technical confidence to master Trello, Podium, and the Costco Centah software quickly (we will fully train you!).
- Detail-Oriented & Reliable: You know that in custom window coverings, details matter. You double-check your data, take pristine notes, and take pride in showing up on time and ready to go.
How to Apply (The Ultimate Attention-to-Detail Test):
Because detail and care are everything to our family business, we have a quick test to see who is truly reading our posting:
- Submit your resume as a PDF file.
- Include a brief cover note. In that note, tell us about your experience with scheduling software, OR tell us what your favorite type of window covering is and why.
Applications that do not follow these steps will not be reviewed. We can’t wait to welcome the next member of The Blind Butler family!
Pay: $22.00 – $25.00 per hour
Work Location: In person
Title: Customer Experience Coordinator
Company: The Blind Butler, Inc
Location: Vacaville
