Overview
Customer Care Representative Jobs in Reno at Girl Scouts of the Sierra Nevada
The Customer Care Representative serves as the first point of contact for inquiries via phone, email, cases, social media, or in person. The Customer Care Representative is responsible to greet and assist all visitors to the council office. The Customer Care Representative is responsible for all council office rentals, equipment rentals,
scheduling of the council offices for meetings and maintenance of the front lobby and kitchen areas. The Customer Care Representative is also responsible for regular check-in calls made to volunteers, assistance with the online shop and administrative tasks assigned by his/her supervisor.
The position will provide high-quality customer service to our customers including but not limited to girls,
parents, community members, volunteers and staff.
Responsibilities
Answers incoming calls/requests; manages and responds appropriately to all inquiries including but not limited to email, phone and walk-in customers; takes time to answer questions. Maintain product sale and troop support office and customer facing areas in a neat and organized manner to easily access seasonal products and supplies . Develops sufficient understanding of the Girl Scout program, curriculum, uniform components, and other products to help customers find and understand what they need.
QUALIFICATIONS
- High School Diploma or GED
- At least 1 year of customer service and cash handling experience
- Strong customer service skills
- Experience with Salesforce or other Customer Relationship Management (CRM) software preferred
- Strong organizational skills and attention to detail
- Bi-lingual English/Spanish preferred
- Must be resourceful, self-motivated, creative, and flexible
- Must work independently with little supervision
- Knowledge of basic accounting and inventory principles helpful
- Knowledge of Point-of-Sale computer software helpful
- Individual should also have knowledge of MS Outlook, Word, and Excel
- Ability to work a flexible schedule including early mornings, evenings and/or weekends
- Must successfully complete a criminal and credit background check
- Behavior consistent with the mission: Girl Scouting builds girls of courage, confidence, and character, who make the world a better place
Job Type: Part-time
Pay: $15.00 – $17.00 per hour
Work Location: In person
Title: Customer Care Representative
Company: Girl Scouts of the Sierra Nevada
Location: Reno
