Overview
CSR – Customer Service Representative Jobs in Jacksonville, FL at Temco Logistics
CUSTOMER SERVICE REPRESENTATIVE
TEMCO LOGISTICS is looking for a Customer Service Representative to join our Jacksonville, FL location.
As a customer service representative, you will be responsible for engaging with customers on behalf of their company. In your role your duties will include but not limited to, answering phone calls or emails from customers to answer questions, and maintaining expert knowledge about company products or services to best help customers.
WHO WE ARE: Temco Logistics has been the leading home goods delivery and installation company for over 50 years! Americas #1 Brands: Home Depot, General Electric, and more, trust us for their last-mile delivery to their customers. We currently perform over 6,000 residential, business, job site, and commercial deliveries per day, operating 7 days a week. With millions of home deliveries performed we continue to innovate and provide world-class final mile delivery and installation services for our customers.
RESPONSIBILITIES
· Provide customers information regarding their orders
· Answer all phone calls and emails regarding customer products and services
· Ensure all customers are satisfied with their products or services
· Follow-up with any customers to check that their products were delivered in a timely manner
· Determine the quickest, most efficient way to find solutions for any problems that may arise
· Escalate any queries or concerns to the perspective supervisor
· Track stocks of office supplies and place orders when necessary
· Submit timely reports and prepare presentations/proposals as assigned
· Assist colleagues whenever necessary
Schedule: Tuesday – Saturday
Hours: 7AM – 3:30PM
QUALIFICATIONS
· High school diploma or Equivalent
· 2+ years of office administrative related tasks
· Outstanding communication and interpersonal abilities
· Excellent organizational and leadership skills
· Familiarity with office management procedures
· Excellent knowledge of MS Office and office management software, Data Entry. (ERP etc.)
· Qualifications in secretarial studies will be an advantage.
***Please text your "full name – CSR, Jacksonville to 404-394-6585", a recruiter will contact you***
#INDSE
Temco Logistics is a proud family-owned company that has been delivering and installing home goods since its inception in 1968. With millions of home deliveries performed for some of America’s largest retailers, we continue to innovate and provide world-class final mile delivery and installation services
Temco Logistics is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
Experience:
- Microsoft Office: 2 years (Required)
- Data Entry: 2 years (Required)
- Customer service: 2 years (Required)
- Call center: 2 years (Preferred)
Work Location: In person
Title: CSR – Customer Service Representative
Company: Temco Logistics
Location: Jacksonville, FL
