Overview

Coordinator, Donor Services Jobs in Toronto, Canada at University Health Network

Company Description

At The Princess Margaret Cancer Foundation, our mission is to create a world free from the fear of cancer. Cancer remains the number one cause of death for Canadians and our top priority is to accelerate cancer research and care.

Our role is to garner support for Princess Margaret Cancer Centre, one of the world’s leading cancer research and treatment centres, through philanthropy, fundraising events, and our world-renowned lottery program. The work we accomplish drives groundbreaking research, relentless innovation, and a deep commitment to improving the lives of cancer patients and their loved ones.

Now, we have an opportunity to blaze an even brighter future for everyone affected by cancer.

We will Carry The Fire for cancer patients everywhere, lighting the way forward through discovery, reigniting our commitment to transform cancer outcomes and ease the profound suffering cancer causes patients and their loved ones.

At the PMCF, every one of us carries the fire for someone else. Join us as we inspire a movement and help us achieve our vision to change the way we understand, diagnose, and treat cancer.

Job Description

Union: Non-Union
Department: Customer and Business Operations
Reports to: Senior Manager, Business Operations
Hours: 35 hours
Hiring range: $50,000 – $60,000 (plus other compensation elements such as bonus, pension, and more)
Status: Permanent, Full Time
Vacancy: Existing Vacancy – Backfill
Posted Date: May 8, 2026
Closing Date: May 21, 2026

As an integral member of the Business Operations team, you will be responsible for answering calls, responding to emails, and managing a number of work queues that require frequent interactions with donors and internal members of the PMCF team. Reporting to the Senior Manager of Business Operations you will work together to provide an exceptional donor experience by responding to and resolving issues in a timely manner.

You will:

  • Serve as a point of contact for donors inquiring about donations, general foundation questions, campaign questions, etc. through phone and email
  • Help manage donor information within the organization’s CRM (Adding new constituents, updating constituent information, recording privacy preferences)
  • Review daily work queues and respond to requests in a timely manner
  • Liaise with donors courteously and professionally to resolve their concerns by phone and email
  • Follow PMCF priorities, processes, and policies to support the team and respond to donors in a timely manner
  • Collaborate with internal stakeholders to fulfill donors’ requests
  • Process gifts as required
  • Responsible for the printing and mailing (or emailing) of donor letters, receipts, acknowledgements, and cards
  • Provide coverage for reception when required.
  • Support the CARE Values of the PMCF:
    Collaboration – Being proactive and keen to help the team succeed, pitch in when required and work with other teams to provide an exceptional donor experience.
    Accountability – Being a team player and contributing to the team’s success, with the willingness to learn new systems, processes and tools.
    Respect – Approach day-to-day interactions in a polite and inclusive manner.
    Excellence – Fully embracing the responsibilities of the Donor Services Coordinator and suggesting process improvements to foster an exceptional donor experience.

    • Qualifications

  • 1+ years of experience in a data entry in a call center environment is an asset
  • An undergraduate degree or an equivalent combination of education and experience
  • Experience in fundraising (paid or volunteer)
  • Excellent verbal and written communication skills
  • Ability to work effectively with frequent interruptions by prioritizing multiple incoming requests in a professional and timely manner
  • Proficiency in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, SharePoint, Teams) is required
  • Working knowledge of Blackbaud CRM and Asana is an asset
  • Demonstrated problem-solving skills and the ability to work across the foundation to find the answer to donor questions
  • Ability to adapt to new technology

    • Additional Information

    We believe that the way we work together is just as important as what we accomplish. By making choices and taking actions that…

    Title: Coordinator, Donor Services

    Company: University Health Network

    Location: Toronto, Canada

    Category:

     

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