Overview
Consumer Care Specialist- Physical Therapy Front Desk Jobs in Chicago at FYZICAL Therapy & Balance Centers- Arlington Heights
Now Hiring: Consumer Care Specialist
FYZICAL Therapy & Balance Centers-WICKER PARK- NEW CLINIC OPENING THIS SPRING!
TRAINING WILL BE AT THE LINCOLN PARK LOCATION UNTIL THE CLINIC OPENS
Front Office / Administration
FYZICAL Therapy & Balance Centers is seeking a Consumer Care Specialist (CCS) to be the welcoming face and organizational backbone of our clinic. This role is ideal for someone who thrives in a fast-paced healthcare environment, loves helping people, and takes pride in keeping operations running smoothly.
About the Role
As a Consumer Care Specialist, you’ll be the first point of contact for our patients and visitors. You’ll manage front desk operations, scheduling, billing support, and patient engagement while helping ensure every patient has a positive, seamless experience from check-in to checkout.
You’ll also support clinic efficiency, assist the clinical team as needed, and help maintain a clean, organized, and welcoming clinic environment.
Key Responsibilities
Front Desk & Patient Experience
- Greet patients and visitors with warmth and professionalism
- Manage phone calls, emails, and messages in a timely manner
- Schedule, confirm, and adjust appointments
- Maintain an organized and welcoming front desk and lobby
Patient Scheduling & Retention
- Keep patients scheduled according to their plan of care
- Reduce cancellations and no-shows
- Follow up with patients who miss or discontinue visits
Billing & Insurance Support
- Collect co-pays, deductibles, and outstanding balances
- Verify insurance benefits and authorizations
- Communicate financial responsibilities clearly and courteously
Administrative & Clinic Support
- Assist with intake paperwork and documentation
- Maintain accurate patient records
- Monitor and order office supplies
- Assist with occasional tidying and basic clinic upkeep
- Support clinicians during testing when needed
Sales & Clinic Growth
- Educate patients on FYZICAL services and programs
- Promote wellness programs, retail products, and specialized services
Qualifications
- High school diploma or equivalent (Associate’s degree preferred)
- Minimum 3 years of front desk, customer service, or healthcare office experience
- Medical billing and insurance verification experience strongly preferred
- Strong communication, organization, and multitasking skills
- Proficiency with Microsoft Office and EMR systems
- Friendly, professional demeanor with a patient-first mindset
Physical Requirements
- Ability to sit, stand, and move throughout the clinic
- Ability to lift up to 25 lbs occasionally
- Visual and auditory ability to interact effectively with patients and staff
Why FYZICAL?
At FYZICAL, we’re more than a therapy clinic — we’re a community focused on balance, wellness, and patient-centered care. We value teamwork, accountability, and providing an exceptional experience for every patient who walks through our doors.
Pay: $21.00 – $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Employee discount
- Financial planning services
- Free parking
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
- Wellness program
Application Question(s):
- Are you able to commute to the Lincoln Park location for training until the clinic opens?
- This role requires availability Monday through Friday from 7am to 7pm daily with hours scheduled in between those times- are you able to work this schedule?
Work Location: In person
Title: Consumer Care Specialist- Physical Therapy Front Desk
Company: FYZICAL Therapy & Balance Centers- Arlington Heights
Location: Chicago
