Overview
Complaint Handling Associate Jobs in United States at Dexian
Title: Complaint Handling Associate
Company: Dexian
Location: United States
Position Overview
The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination.
Responsibilities
Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
Reassess inquiry records when new information is received
Performs other complaint handling responsibilities as required
Required Leadership/Interpersonal Skills & Behaviors
Ability to handle team interpersonal conflicts and find an acceptable resolution
Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
Ability to organize and judge priorities.
Strong attention to detail.
Ability to work in a team environment
Required Skills and Competencies
Solid understanding of QSR and/or ISO 13485 preferred
Demonstrated knowledge of MS Office
Working knowledge of complaint handling functions of a medical device company preferred
Working understanding of TrackWise and SalesForce CRM preferred
Effective written and verbal communication skills
Ability to generate and maintain accurate records
Education and Experience
Experience in medical device complaint handling, or related field preferred
Additional Information
Travel is estimated at <5% but will flex depending on business needs.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
