Overview
Clinical Research Facility Receptionist – Beatson WoSCC Clinical Research Facility B2 Jobs in Paisley, UK at NHS National Services Scotland
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
As a Clinical Research Facility Receptionist within NHS Greater Glasgow and Clyde, you will be the welcoming face of the Beatson West of Scotland Cancer Centre, supporting patients and visitors at every stage of their journey. This is a rewarding and people-focused role where your professionalism and compassion will make a real difference in a busy clinical research environment. You will play a key part in ensuring the smooth running of the department through effective administration and patient coordination.
Working within NHSGGC means being part of one of the largest and most respected NHS organisations, with a strong commitment to patient care, teamwork and continuous improvement. This is an excellent opportunity to develop your skills in a supportive and purpose‑driven setting.
Duration, Location, and Working Pattern:
- Beatson West of Scotland Cancer Centre
- Monday to Friday, 09:00 to 17:00
- Fixed‑term for 12 months
Key responsibilities:
- Provide a high‑quality reception and administrative service, acting as the first point of contact for patients and visitors
- Accurately record patient admissions, appointments, transfers and discharges on Trak Care and relevant systems in real time
- Maintain and update patient records, ensuring demographic information is correct and available when required
- Communicate effectively with clinical teams and external stakeholders while maintaining strict confidentiality at all times
- Prepare, track and manage health records, ensuring documentation is complete and ready for scanning and filing
- Arrange patient transport and support appointment scheduling, including follow‑up visits
- Handle enquiries, incoming mail and general administrative tasks to support the smooth running of the department
Knowledge, training, qualifications and/or experience required to do the job:
- Good general education including standard grades or equivalent with strong literacy and numeracy skills
- Previous experience in a reception or administrative role ideally within a healthcare or health records environment
- Proficiency in IT systems including patient administration systems such as Trak Care and Microsoft Office
- Excellent communication and interpersonal skills with the ability to engage sensitively with patients and staff
- Strong organisational skills with the ability to manage workload and work accurately under pressure
- Ability to work both independently and as part of a multidisciplinary team in a fast paced environment
- High attention to detail with an understanding of data protection and confidentiality requirements
What we offer:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e‑learning and classroom‑based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
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Title: Clinical Research Facility Receptionist – Beatson WoSCC Clinical Research Facility B2
Company: NHS National Services Scotland
Location: Paisley, UK
Category:
