Overview
Clinical Admin Officer – Surgery Directorate Jobs in Slough, England, United Kingdom at Frimley Health NHS Foundation Trust
Title: Clinical Admin Officer – Surgery Directorate
Company: Frimley Health NHS Foundation Trust
Location: Slough, England, United Kingdom
Job Overview
We are seeking a motivated and organised Administrator to join the Surgery Directorate, providing comprehensive administrative support to surgeons and wider clinical teams. This role plays a key part in ensuring the smooth running of surgical services, supporting patient pathways, and contributing to safe and effective service delivery.
The post holder will be responsible for managing a range of administrative duties, including supporting RTT and cancer pathways, coordinating consultant-specific workloads, handling patient and clinician queries, and responding to a high volume of calls. The role requires close working with consultants, nurses, and multidisciplinary teams to ensure accurate pathway management, timely escalation of issues, and clear communication.
This is a fast-paced role requiring strong organisational skills, attention to detail, and the ability to prioritise competing demands. The successful candidate will have a proactive approach, be confident working independently as well as part of a small team, and be committed to delivering a high standard of patient-focused administrative support.
Main duties of the job
To provide an administrative service to the Department
To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported
Deal with Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate ad hoc correspondence requested in line with the Trusts policies and procedures
To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures
Answer queries from colleagues, GP’s and patients in a timely and professional manner
To ensure that secure systems are in place for the storage of all resources including computerised information
Scanning and uploading relevant patient medical documents into the Trust’s Electronic Patient Record system
To assist clinicians with sending letters using Epic where incomplete patient information or where attachments need to be included
To ensure all phone calls are dealt with – in a professional and timely manner adhering to the local targets set by the department and Trust
To operate the various IT systems used to fulfil the role/department requirements.
Working for our organisation
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- Good education to GCSE standard or equivalent experience
- ECDL or equivalent
- NVQ Level 3 Administration or equivalent practical knowledge
Experience
Essential criteria
- Experience of working in an office environment
- Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
- Experience of working within a team environment
Desirable criteria
- Working in the NHS either in a hospital/private practice/GP setting
- Call Centre experience
Skills and Knowledge
Essential criteria
- Logical reasoning i.e. providing/receiving routine/sensitive information
- Basic numeracy and literacy
- Ability to communicate clearly
- Ability to work with minimal supervision
Desirable criteria
- Conversant with hospital information systems
- Understanding of medical terminology
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
