Clinic Office Specialist Oncology Shared

Overview

Clinic Office Specialist Oncology Shared Jobs in Edinburg, USA at DHR Health

Position: Clinic Office Specialist – FT – Days – Oncology Shared

Clinic Office Specialist – FT
– Days
– Oncology Shared – 18458

US:

TX:

Edinburg | ONCOLOGY | Full Time

Posted 8 days ago

Description

DHR Health – US:

TX:

Edinburg
– Days

Mission Statement

Our Mission is to improve the well‑being of those we serve with a commitment to excellence: every patient, every encounter, every time.

Vision

Our Vision is to create a world‑class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

Position Summary

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.

Position Education / Qualifications

• High School/GED, preferred
• Bilingual – English/Spanish, required

Job Knowledge / Experience

• Minimum of two (2) years receptionist experience required
• Previous experience in a busy medical office setting is preferred
• Medical terminology experience/education, preferred
• Billing and insurance verification knowledge preferred
• Excellent customer service and interpersonal skills
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Previous experience in a teaching facility preferred
• Ability to use and learn EMR and practice management software

Responsibilities

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
• Greet patients to the practice in a warm and friendly manner
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
• Register patient with proper insurance information
• Answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
• Take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office
• File faxed/scanned information in charts for review by provider, if needed
• Proficient use of Lobby software (process improvement tool) for patient throughput and patient satisfaction
• Communicate with patients, team members and providers
• Schedule, cancel, and reschedule patient appointments and report data
• Run reports as needed
• Remind patients of upcoming appointments and track missed appointments
• Forward telephone calls appropriately and follow up on return calls
• Verify insurance, obtain authorizations and enter patient demographics into the computer system
• Retrieve and file medical records and deliver to appropriate providers as needed
• Other copying, filing, scanning and faxing duties
• Collect co‑pays and cash from patients, obtain authorization on credit cards
• Enter charges, payments and daily balances, as needed
• Prepare and scan packets needed for the billing company as needed
• Submit orders for clearances
• End of month closing
• Other duties as assigned

Customer Service

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principles including:
Commitment, Accountability, Respect, Excellence and Service.

Age Specific

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in their assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

ADA

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Physical Requirements

Light/moderate lifting up to 20 lbs., from the floor to shoulder height.

Kneeling – Yes

Must be able to assist other employees with lifting more than 20 lbs. – Yes

Walking – Yes

Light/moderate carrying up to 20 lbs. – Yes

Straight pulling – Yes

Pulling hand over hand – Yes

Pushing – Yes

Repeated bending – Yes

Reaching above shoulder – Yes

Climbing Ladders – No

Dual simultaneous grasping – Yes

Depth Perceptions needed – Yes

Ability to see – Yes

Operating office equipment – Yes

Twisting – Yes

Operating mechanical equipment – Yes

Ability to read and write – Yes

Ability to Count – Yes

Ability to hear verbal communication without aid – Yes

Operating Personal Vehicle – Yes

Ability to comprehend written/verbal communication – Yes

Other:
Ability to deal with stress – Yes

OSHA Category: III

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Title: Clinic Office Specialist Oncology Shared

Company: DHR Health

Location: Edinburg, USA

Category: