Overview
Client Services Officer, Shanghai Jobs in Shanghai, Shanghai, China at Christie’s
Title: Client Services Officer, Shanghai
Company: Christie’s
Location: Shanghai, Shanghai, China
Key Accountabilities:
Office Administrative
- Provide administrative support to the office.
- Make the office run smoothly.
- Supply the assistance with Shanghai operation in viewing issues.
- Training Shanghai Office Intern for daily operation, especially FOH
Client Service
- Handle general client (internal and external) inquiries across all communication channels as outlined in Client Service Standards and according to departmental guidelines including, but no limited to, view / auction information, condition report assistance, sale results, Christie’s.com, Christie’s LIVE, Online Auctions, WeChat Mini Program and any bidding and account-related matters.
- Provide general information on Christie’s to the public, including information on forthcoming sales and auction house procedures.
- Assist in gathering and recording Client Comments and survey responses.
- Liaise with back office staff on client visits to ensure comfortable meeting place is available upon their arrivals.
- Provide onsite support at Hong Kong Sales, Shanghai Sales and other special events as requested.
- Maintain and refresh all signage, posters, catalogue displays, within the public spaces, including FOH, Registration and Payments area.
Bid Services
- Direct communication with clients, creation of new accounts on COS.
- Managing all bids received through all channels.
- Control for Clients. Liaising with respective teams responsible for this.
- Training and managing temporary staff during offsite sales.
- Prepared to carry out these duties at offsite sales.
Requirement:
- Ability to maintain customer service posture and professionally represent Christie’s to clients.
- Detailed knowledge of resources available within the organization to resolve internal and external problems and concerns.
- Ability to work professionally and responsibly with all other areas within the business.
- General IT skills and knowledge of Excel, PowerPoint, Word, etc
- Fluency in Mandarin and English.
- Able to travel and work during weekends or holidays time to time as requested.
- Other duties as assigned by Management.
