Overview
Client Service Specialist Jobs in Grand Junction, CO at Alpenglow Homecare LLC
Job Summary
The Client Services Specialist is an entry-level administrative role that supports daily agency operations within a Medicaid-funded home health care setting. This position focuses on caregiver recruitment, onboarding, HR compliance, and workforce support, while also assisting with service coordination.
We are seeking a motivated, detail-oriented individual with strong communication skills, scheduling knowledge and a compassionate, client-centered approach. This role is ideal for someone eager to gain hands-on experience, grow professionally, and contribute meaningfully within a collaborative and fast-paced environment.
As a rapidly growing organization, we are excited to be hiring for this role again due to internal promotion—making this an excellent opportunity to join and grow with Alpenglow Homecare.
Essential Duties & Responsibilities:
- Schedule and coordinate caregiver assignments based on client needs, authorized service hours, caregiver availability, qualifications, and client preferences.
- Maintain accurate schedules and promptly resolve call-offs, scheduling conflicts, and staffing emergencies to ensure continuity of care.
- Communicate schedule updates and staffing changes with clients, caregivers, and agency staff.
- Monitor utilization of authorized service hours and collaborate with clinical and administrative teams to support compliance with payer requirements.
- Verify caregiver eligibility, credentials, competencies, and availability prior to scheduling assignments.
- Maintain accurate scheduling records and ensure timely updates in the agency’s scheduling and electronic health record (EHR) systems.
- Coordinate staffing and scheduling for new client admissions and start-of-care services.
- Promote continuity of care by matching clients with appropriate caregivers whenever possible.
- Provide professional customer service while responding to client and caregiver scheduling concerns.
- Comply with agency policies and applicable HCPF, Medicaid, CDPHE, HIPAA, and other regulatory requirements.
Compliance & Documentation
- Maintain complete, accurate, and timely scheduling and client documentation.
- Support compliance with HCPF, Medicaid, CDPHE, HIPAA, and agency documentation requirements.
- Assist with preparing records for internal audits, external reviews, and state surveys.
- Maintain confidentiality and follow agency policies regarding record retention and protected health information (PHI).
Administrative Support
- Answer phones and direct calls appropriately
- Maintain logs, trackers, and spreadsheets related to HR and intake activities
- Assist with special projects as assigned
- Support office operations and team communication
Required Qualifications
- High school diploma or equivalent (required)
- Basic computer skills (email, data entry, Microsoft Office or Google Workspace)
- Strong organizational and time-management skills
- Professional written and verbal communication skills
- Ability to handle confidential information with discretion
- Reliable attendance and punctuality
Preferred Qualifications
- Ability to prioritize multiple tasks in a fast-paced environment.
- Experience in home health, home care, healthcare, or Medicaid-funded services.
- Experience with scheduling, client intake, or healthcare administration.
- Familiarity with HCPF, Medicaid, and insurance terminology.
- Experience using electronic health record (EHR), scheduling, or home care software.
Physical & Work Envrionment Requirements
- Primarily office-based work
- Ability to sit, type, and work at a computer for extended periods
- Occasional lifting of files or office materials (up to 20 lbs)
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Duties may change at any time based on business needs, operational requirements, or regulatory obligations.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Title: Client Service Specialist
Company: Alpenglow Homecare LLC
Location: Grand Junction, CO
