Overview
Client Service Executive Jobs in Dublin, County Dublin, Ireland at CPM Ireland
Title: Client Service Executive
Company: CPM Ireland
Location: Dublin, County Dublin, Ireland
Best in class Operations support and insights to the Client, Client Services Manager and Field Sales Manager. This role requires a champion of the CPM values – We Care, We are Curious, We Achieve Together – at all times delivering on-time and professional presentation of all designated operational activities for both client and head office functions
Operations
- Preparation and distribution of Client Reports as per Agreed Contract Timelines
- Production of meaningful and concise Insights /Intelligence Reports from Data collected
- Assistance with client presentations in support of the Client Service Manager
- Data loading and digital content management on Power Bi
- Analysis of visit submissions vs reporting and call schedules and flag any concerns to the National Sales Manager and Client Service Manager
- Issue resolution and assistance with field and client queries daily
- Assist all account staff with IT requests and issue escalation and resolution
- Proactively review current process with a view to improve and streamline where possible
- Facilitate ordering, allocation and distribution of program Assets with all field staff
- Maintain account staff contact details and assets and equipment log
- Maintain asset log of all vehicles, vehicle assets, fuel cards, tolls and insurance for team
- Compile and submit allocation and dispatch reports for field staff and client
- Process onboarding and offboarding of team members when required
- Update and Maintenance of Field Team Call files
- Liaise with Tactical Team to arrange call coverage when required
- Organisation and coordination of any client or field team meetings/conferences required throughout the year
- Collation and submission of weekly timesheets for all account staff
- Development of training materials for the field team, Eg. Any new OH&S modules
- Postage and dispatch duties to field team members when required
- Preparation of Team Newsletter
- Conducting regular compliance audit calls for the field team when required
Logistics and Assets co-ordination
- Facilitate ordering, allocation and distribution of program Assets with all field staff
- Maintain account staff contact details and assets and equipment log
- Maintain asset log of all vehicles, vehicle assets, fuel cards, tolls and insurance for team
- Compile and submit allocation and dispatch reports for field staff and client
General Account Administrative Responsibilities
- Process onboarding and offboarding of team members when required
- Update and Maintenance of Field Team Call files
- Liaise with Tactical Team to arrange call coverage when required
- Organisation and coordination of any client or field team meetings/conferences required throughout the year
- Collation and submission of weekly timesheets for all account staff
- Development of training materials for the field team, Eg. Any new OH&S modules
- Postage and dispatch duties to field team members when required
- Preparation of Team Newsletter
- Conducting regular compliance audit calls for the field team when required
Requirements
Required Experience & Competencies:
- Minimum of 2 years' experience in an operations or administrative role
- Strong attention to detail with can do attitude
- Excellent verbal & written communication skills
- Highly motivated with ability to work on own initiative and prioritize workload
- Proficient in MS Word, Excel and PowerPoint
Essential
- Previous experience in IT, operations, reporting, administrative role
- Ability to perform in a team environment
- Strong written, verbal and phone communication skills
- Initiative and ability to perform independently and without direct supervision
- Problem solving skills
- Attention to detail
- Effective time management and organisation skills
- Commitment to customer satisfaction and project success
- Commitment to process and account improvements through constructive critical appraisal of role
- A digital mindset (A person with a digital mindset applies technology to become more efficient and collaborative – someone who is relentlessly curious, questions the status quo and one who doesn't limit themselves to the job scope
Benefits
- Competitive Salary
- Companywide recognition awards + regular Company events and activities
- Discounted Health Insurance
- Access to company pension provider
- IVF Support Policy
- Enhanced Maternity & Paternity Pay
- Reward & Recognition through our People Awards Scheme
- Fast career development and progression opportunities for performers from 6 months
- Employee Assistance Program
- Discounted Health Insurance
- Active Diversity and Inclusion teams across the business
- IVF Support Policy
- Regular Company social events and activities
- Bike to Work Scheme
- TaxSaver Scheme – discounted travel tickets
- Employee Referral Payment Scheme
- Structured Personal development Plan
- Company Pension
