Overview
Client Service Administrator MMH260218-4 Jobs in Centurion, Gauteng, South Africa at Momentum
Title: Client Service Administrator MMH260218-4
Company: Momentum
Location: Centurion, Gauteng, South Africa
Role Purpose
To provide effective and efficient service to clients by receiving, evaluating and timeously responding to telephonic/electronic enquiries.
Requirements
Experience and Qualifications
- Matric or relevant qualification.
- 2 Years Employee Benefits Experience
- Knowledge of Section 37C of the Pension Funds Act and the associated legal and regulatory framework.
- Experience in preparing documents and presenting to trustees is an advantage.
Duties and Responsibilities
The Incumbent Will Be Co-responsible For The Following
- Administer the processing of Section 37C claims, including verifying claimants’ information, compiling necessary documentation, and ensuring the claims are processed accurately and promptly.
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience.
- Escalate client queries to the relevant department or stakeholder.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Collaborate and partner with team members in order to drive and support effective teamwork.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
As an applicant, please verify the legitimacy of this job advert on our company career page.-289468363
