Overview
Client Experience Specialist | Not Your Average Front Desk Jobs in Torrance at TRAUMA LAW
**MUST BE BILINGUAL SPANISH/ENGLISH**
Are you an elite front desk professional and not just a receptionist?
We are looking for someone who can run the front of our office like a pro…someone who delivers an exceptional client experience, keeps everything organized, and takes pride in maintaining a clean, polished, high-performance environment.
This is not a passive role. This is for someone who takes ownership, notices details others miss, and operates at a higher standard.
About Us
Trauma Law is a fast-growing personal injury law firm focused on serious injury cases. We operate with urgency, precision, and high expectations—and we’re looking for someone who brings that same energy to our front office.
Key Responsibilities
Front Desk / Reception
- Answer, route and track high-value inbound calls professionally
- Greet clients and visitors and create a top-tier first impression
- Manage front desk operations and maintain a calm, organized flow
Office Administration
- Maintain a clean, organized, and professional office at all times
- Manage mail, scanning, and document organization
- Keep conference rooms and common areas presentation-ready
- Monitor supplies
Administrative Support
- Create and update basic reports in Microsoft Excel and Word
- Assist with data entry, file management, and document prep
- Support team members with day-to-day administrative tasks
Client Experience
- Provide a high-end hospitality experience (coffee, tea, attention to detail)
- Anticipate needs and go above and beyond for clients and guests
Qualifications
- MUST SPEAK SPANISH
- 2+ years experience in receptionist, front desk, or office admin role
- Strong communication skills (phone + in-person)
- Proficiency in Microsoft Excel and Word (basic reporting, formatting, organization)
- Highly organized with strong attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Professional, polished, and dependable
Preferred (Not Required)
- Experience in a law firm or professional office
- Background in customer service or hospitality
- Experience managing office organization systems
What We’re Looking For
- Someone who takes ownership of their role
- Someone who keeps spaces clean, structured, and dialed in
- Someone who delivers a “wow” client experience consistently
- Someone who is proactive, not reactive
Compensation & Benefits
- $20–$30/hour (depending on experience)
- Full-time position (Monday–Friday)
- Opportunities for growth within the firm
- Supportive, high-performance team environment
How to Apply
Apply on Indeed with your resume.
Pay: $20.00 – $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Title: Client Experience Specialist | Not Your Average Front Desk
Company: TRAUMA LAW
Location: Torrance
